Helpdesk Support Technician

Description Responsibilities Providing end-user technical support (in person, phone, remote) Installing, maintaining, and troubleshooting computer hardware and software Imaging, deploying, and redeploying devices Maintaining hardware and software inventory and asset records Supporting LAN, Wi‑Fi, communication, and mobile devices Setting up audio/visual equipment for meetings Creating technical documentation and knowledge base articles Skills Required Strong troubleshooting and problem‑solving skills Customer service and communication skills Ability to work independently with moderate supervision Knowledge of distributed computing environments Device imaging and deployment skills Asset and inventory management Documentation and technical writing skills Product Knowledge Microsoft Windows operating systems Microsoft Office Microsoft Active Directory LAN/WAN networks Wi‑Fi and communication systems Device imaging software Audio/visual equipment Mobile devices and smartphones Experience Required Six (6) months of experience advising and assisting computer users in a distributed computing environment (education may substitute for experience as determined relevant by the agency). Education Required High School Diploma or equivalent Preferred Certifications Microsoft Certified Professional (MCP) CompTIA A+ Certification CompTIA Network+ Certification Physical Requirements Continuous sitting at computer workstation Continuous bilateral hand coordination (keyboard/mouse use) Occasional standing and walking Occasional reaching above shoulder height Occasional bending, crouching, kneeling Occasional lifting up to 20 lbs (computer equipment) Exposure to electrically powered office, network, and telecommunications equipment; must follow safety procedures when installing/repairing equipment. Job Type & Location This is a Contract position based out of Topeka, KS. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Benefits available for this temporary role may include: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan – pre-tax and Roth post-tax contributions; life insurance (voluntary life & AD&D for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave). Workplace Type This is a fully onsite position in Topeka, KS. Application Deadline This position is anticipated to close on May 23, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr