Guest Services & Reservations Specialist

Job Description: Guest Services Team Member Position Title : Guest Services Team Member Location : Lake Belle RV Resort, Holly Hill, FL Reports To : Resort Manager Position Type : Full-time/Part-Time Job Overview: Lake Belle RV Resort is looking for friendly and attentive Guest Services Support Staff to join our team. This role is crucial for providing our guests with an exceptional experience during their stay at our resort. The ideal candidate will have excellent communication skills, a passion for service, and the ability to handle various guest service operations. This position requires individuals who can work flexibly, including weekends and holidays. Key Responsibilities: Guest Interaction : Welcome guests upon their arrival and provide a brief orientation about the resort’s facilities and services. Assist guests in RV site setup if necessary. Resolve guest issues or escalate issues to the appropriate staff. Answer guest inquiries, provide directions, and offer recommendations for local attractions, dining, and activities. Reservation Management : Assist in managing reservations, including booking, changes, and cancellations using the resort's reservation system. Ensure a smooth check-in and check-out process for all guests. Address and resolve guest complaints and issues quickly and effectively, ensuring guest satisfaction. Coordinate with other resort staff to resolve any guest-related issues promptly. Communication and Information : Maintain clear and accurate records of guest requests and preferences to enhance personalized service. Communicate important guest information and feedback to the management team to improve service quality. Grounds Support : Assist in maintaining the cleanliness and organization of the resort. Assist in enforcing the rules and procedures of the resort. Qualifications: Experience in customer service, hospitality, or related field preferred. Excellent interpersonal and communication skills. Ability to work effectively in a team and independently. Proficient in using cloud based apps and tools. High school diploma or equivalent; additional certification in Hospitality Management is a plus. Working Conditions: Ability to work shifts, including weekends, evenings, and holidays. Fast-paced environment, often requiring multitasking and managing multiple guest requests simultaneously. We are a clean air resort - There is absolutely no smoking or vaping allowed on property. Background check and drug tests are mandatory for employment. What We Offer: Competitive hourly wage or salary based on experience. Opportunities for professional growth and development within the hospitality industry. A positive and supportive work environment. The chance to be part of a vibrant and thriving RV resort community. If you are passionate about hospitality and enjoy providing top-notch customer service, we encourage you to apply for the Guest Services Support Staff position at Lake Belle RV Resort. Join our team in delivering outstanding service and creating memorable experiences for our guests. To Apply : Please submit your resume and cover letter detailing your qualifications and experience to View email address on click.appcast.io #J-18808-Ljbffr