Client Service Representative

Job Description

Job Description

LOCATIONS: Onsite in our Syracuse, NY office

Pay: $20.50 per hour

Start: October 2026

Temp to Hire

Schedule: Monday – Friday 8am – 4:30pm EST (Mandatory and Voluntary OT Offered)

**Saturday and Sunday Overtime offered up to Double Time on Sundays**

Title: Client Service Representative

Key Responsibilities

• • Deal directly with internal and external customers via telephone, email, and live chat
  • Respond promptly and thoroughly to customer inquiries and complaints
  • Obtain and evaluate all relevant information needed to resolve issues
  • Process entry‐level orders, returns, and credits
  • Follow up on unresolved matters and drive them to full resolution
  • Document all customer interactions with detailed notes, including actions taken
  • Communicate and coordinate effectively with other departments

Qualifications

• • 1–3 years of customer service experience; call center experience is a plus
  • Strong organizational skills and attention to detail in a fast‐paced environment
  • Proficiency with Microsoft Office applications
  • Excellent problem‐solving and troubleshooting abilities
  • Business acumen and the ability to think quickly on your feet
  • Personable and ability to build rapport with our valuable business customers
  • Hospitality or Contact Center experience is a PLUS
  • Work onsite in our Syracuse NY office

View email address on us.fitly.work .com

\nCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.