Automotive Service Writer

We are looking for a Service Writer to join our team! The right candidate believes in delivering great customer service and teamwork. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Health insurance, 401k, basic term life, vacation, holidays, sick leave and ongoing training. Enjoy major holidays, a 3-day Easter weekend, and dealership celebrations and dinners.


Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Keep good communication with Technicians.
• Explain technicians recommendations to customers.
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid driver's license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to speak Spanish fluently a plus
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines
• Ability to walk, stoop, bend, stand for long periods, file, type, and answer phones

Vara Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.