Contents Crew Chief

Crew Chief

Do you love helping people through difficult situations? Then, don't miss your chance to join our franchise as a new Crew Chief. As a new Contents Crew Chief for Servpro of Santa Rosa County, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. The Crew Chief coordinates, controls, and performs work activities on contents projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the company's Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Handle initial inspections, communicating with homeowners and insurance carriers, and overseeing the contents packing, moving, and cleaning processes
• Communicate clear expectations to contents technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Valid driver's license
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law
• Bi-lingual a plus

Pay Rate Starts at $18-20/hour based on experience All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. Compensation: $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.