Senior or Lead AWS DevOps Engineer

Overview:

Role: Senior or Lead AWS DevOps Engineer

Location: Dallas, TX or Saint Louis, MO - Hybrid

Contract

Must: IVR, Amazon Connect, Contact Centre

Job Summary

We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design,

implement, and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony

platform. This role is responsible for enabling fully automated deployments, Terraform-

based infrastructure standardization, CloudFormation-to-Terraform modernization, and

operational readiness in regulated Healthcare and Telecommunications environments.

Key Responsibilities

CI/CD Pipeline Engineering

• Create, manage, and operate CI/CD pipelines for application and platform deployments.

• Ensure all deployable artifacts (Lambdas, Amazon Connect resources, configuration,

platform components) are deployed exclusively through pipelines.

• Implement promotion flows, approvals, and SDLC-aligned gating for QAT and

downstream environments.

• Support branching and promotion strategies required for QAT, TST, and higher

environments.

Infrastructure as Code (IaC)

• Create Infrastructure-as-Code templates using Terraform to provision AWS resources

required for the telephony platform.

• Design and maintain modular, reusable Terraform templates aligned with platform and

SRE standards.

• Translate existing CloudFormation templates into Terraform as part of IaC

modernization and standardization.

• Ensure environment-specific configuration and isolation (data, endpoints, resources) is

handled via IaC.

Platform Enablement & Operational Readiness

• Enable platform readiness to support Amazon Connect, IVR workflows, and serverless

application deployments.

• Provision and support core platform resources required for QAT (e.g., data stores,

shared resources, output artifacts).

• Establish observability hooks (monitoring, dashboards, alarms) consistent with existing

telephony environments.

• Maintain and evolve deployment runbooks covering pipelines, infrastructure,

validation, and rollback processes.

Collaboration & Delivery Support

• Partner with Architects, SREs, Developers, and QA to support qualification, testing, and

promotion of telephony enhancements.

• Support SDLC definition for QAT usage, including entry/exit criteria and deployment

cadence agreements.

• Assist teams in diagnosing deployment or environment-related issues during

qualification cycles.

Required Skills & Experience

Core Technical Requirements

• Strong experience creating and managing CI/CD pipelines (GitLab preferred).

• Strong hands-on experience with Terraform for AWS infrastructure automation.

• Demonstrated experience converting CloudFormation templates to Terraform.

• Experience supporting AWS platforms used by serverless and application workloads.

• Knowledge of Healthcare IT environments, including regulated delivery, auditability,

and change governance.

• Knowledge of Telecommunications and IVR platforms, including contact-center delivery

concepts and reliability expectations.

Skills:

CDC,IVR