Healthcare Implementation Specialist with Startup /high growth company experience

Job Description

Job Description

We are looking for a Deployment Specialist with 3–5 years of experience to own the end-to-end customer lifecycle at Dart Health — a fast-growing clinical AI company backed by the Mayo Clinic. You'll be the bridge between our healthcare customers and our engineering team, ensuring every deployment drives measurable ROI and real-world impact.

What will you be doing?

• Own the full customer journey from post-sale onboarding through ongoing success — running daily high-touch sessions during the first 2–3 weeks, then managing ongoing check-ins across 6–9 accounts
• Serve as the sole Dart representative on client calls (often with 15+ stakeholders including clinicians and C-suite), navigating complex healthcare operations and building trusted relationships
• Manage integrations with client EMRs, deploy the Dart platform, and train end users on how to use the product effectively
• Translate customer needs and issues into clear, actionable requirements for the engineering team and follow up relentlessly to ensure timely resolution
• Track and measure deployment ROI, identify opportunities for expansion, and help build scalable processes as Dart moves upmarket into enterprise health systems

Key Requirements

• 3–5 years of post-grad work experience with at least 1 year in a customer-facing role (implementation, deployment, project management, or similar)
• Technical aptitude — comfortable with software systems and able to communicate effectively with engineers; SQL familiarity is a strong plus
• Bachelor's degree from a top-20 university
• Startup or high-growth experience — thrives in ambiguity, builds own processes, and moves fast
• Must be based in or willing to relocate to NYC; in-person 5 days/week in Chelsea (U.S. work authorization required, no visa sponsorship)

Tech stack

SQL, DART Platform, EMR Integrations