Concierge Medical Receptionist

Job Description

Job Description

Laguna// Newport Cove Dermatology stands as a distinguished private practice, dedicated to delivering top-tier specialty cosmetic, medical, and surgical care to patients spanning all age groups. Currently, we are actively seeking a dynamic Patient Coordinator who can elevate our commitment to delivering unparalleled customer service to our valued patients. Amidst our bustling workflow, we are in search of an individual adept at maintaining the seamless operation of our practice.  At this time we are seeking a full-time role, catering to diverse schedules. If your fervor lies in offering exceptional patient care and collaborating with individuals, we encourage you to seize this opportunity and submit your application today!

Benefits:

• Full-time: Monday - Friday: 9:00am - 5:00pm

• Health insurance benefits (medical)

• Paid holidays

Work setting:

• Clinic

• In-person 

Requirements

• Adhere to punctuality for your assigned shift.

• Adhere to our uniform policy by dressing in professional attire, as outlined in our guidelines, which includes business attire and/or scrubs. Maintain a professional appearance for hair, makeup, and nails.

• Thoroughly follow the Standard Operating Procedures for opening and closing the facility each day.

• Effectively handle appointment scheduling, modifications, and cancellations with precision. Take charge of the schedule and accurately generate invoices. Prior to checkout, assist clients in checking their reward program points or enrolling new clients in the program.

• Assume responsibility for enrolling new patients in the membership program, offering comprehensive information about all company initiatives to all clients.

• Exude a friendly, vibrant, and relatable demeanor. Extend a warm welcome to all individuals entering and exiting our premises. 

• Provide detailed descriptions of treatments, packages, services, facility features and hours of operation

  Answer the phone promptly (3 rings) and use the patient’s name throughout the phone conversation. Upbeat, very personable and treats client like a friend.

• Actively promote the treatments, services, and retail, as well as programs, promotions and/or discounts available.

• Achieve social media goals of 5 reviews per month on Yelp or Google.

Some of your duties will include:

• Making sure patients feel welcome as soon as they walk in the door

• Pleasantly answering questions and making appointments for existing and potential clients

• Reviewing and organizing patient medical charts for accuracy and authenticity

• Using your friendliest phone voice to answer incoming calls, setting up appointments, take messages, complete outreach to patients (some re-engagement required)

• Assisting in opening and closing the office

• Understanding and respecting patient privacy laws

If these sound like you, please apply!

• You effortlessly build rapport and connect with a diverse range of individuals.

• Your boundless energy is infectious, and people feel invigorated in your presence.

• You possess a deep admiration for the talents of others and thrive in collaborative problem-solving.

• Your commitment to your word is unwavering – you follow through without excuses.

• Your reputation for honesty and uprightness is renowned. The concept of "not my problem" or "not my responsibility" is foreign to you.

• Your readiness to assist knows no bounds – you readily lend a hand.

• You approach your work with a sense of pride and proprietorship, consistently delivering excellence. Gratitude flows openly from you towards those around you.

• You perceive yourself as an indispensable contributor to the success of your team.

• Embracing new knowledge is second nature, and you quickly master fresh skills. Witnessing the happiness and growth of others brings you joy, and you wholeheartedly support their journey towards success.

Ability to commute/relocate:

• Laguna Hills, CA 92653

• Newport Beach, CA 92660   M ust be able to multi-task and have attention to detail