ServiceNow ITOM Lead / Service Mapping Lead

Job Description We are seeking a senior‑level ServiceNow ITOM professional to serve as a technical lead for a major ServiceNow ITOM and Service Mapping initiative. This role will be heavily focused on Service Mapping, CMDB, Event Management, and Asset Management (HAM & SAM), with responsibility for leading large‑scale mapping efforts and driving an upcoming Event Management project scheduled to begin in June. This is a hands‑on leadership role for someone who can jump in immediately, understand the environment, and own delivery across complex ServiceNow ITOM initiatives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Strong ServiceNow ITOM background with demonstrated hands‑on experience Deep expertise in: Service Mapping (heavy emphasis), CMDB, CSDM, Event Management, HAM and SAM Experience supporting large, complex enterprise environments Strong understanding of how applications are architected and how infrastructure supports end‑to‑end services Ability to lead, execute, and manage multiple initiatives concurrently Comfortable working in a fast‑moving, delivery‑focused environment #J-18808-Ljbffr Insight Global