26-049 Human Resources Representative

Job Description

Job Description

Salary: $20.89 - $26.37 per hour

Human Resources Representative Benefit Coordinator

Position #26-049

WVU Parkersburg is a Community and Technical College located in Parkersburg, WV along with Jackson County Center in Ripley, WV and Innovation Technology Center in Vienna, WV. We are not a branch of West Virginia University. We are dedicated to teaching and are accredited by the Higher Learning Commission to offer certificates, associate and bachelors degrees.

Benefits

• Retirement plan with 6% mandatory every pay (biweekly) that is matched 100%
• Health and life insurance plans through PEIA and flexible benefits through Mountaineer Flexible Benefits
• Annual and sick leave for full-time non-exempt staff, exempt staff, and 12-month faculty
• Minimum 12 paid holidays per year
• WVU Parkersburg tuition waiver (if eligible) for an employee, employees spouse or dependent of a full-time benefits eligible employee who is 24 years of age or younger

Posted

05/27/2026 with an application deadline of 06/07/2026.

Employment Status

Non- Exempt/Classified/Hourly Staff, full-time regular, benefits eligible position.

Shift

Variable. Standard hours 8:00am 4:00pm

Other Essential Job Requirements

• This is an on-site position
• Regular, predictable, and reliable attendance and punctuality are expected to ensure performance of the essential function of the job, including scheduled meetings and shifts
• This is a 37.50 hour per week position
• May require working alternate hours or alternate locations upon request to support campus mission

Primary Location

Main Campus 300 Campus Drive, Parkersburg WV 26104

Pay Grade

05 ($20.89 - $26.37) Salary is commensurate with education and experience

Function/Summary

The Human Resources Representative Benefits Coordinator provides administrative support to the Executive Director Human Resources and Compliance with frequent exposure to confidential issues and is responsible for performing a wide variety of routine and skilled clerical and administrative tasks in support of the benefits coordination role of the human resources department, including processing transactions using appropriate paper forms and business systems to generate reports and queries appropriate to the specific role.

Minimum Qualifications

Education:

• Required: Associates degree or equivalent education and experience
• Preferred: Bachelors degree

Experience:

• Required: Two years of progressively responsible human resources experience or a combination of human resources and professional office experience with substantial HR-related duties. Experience must demonstrate direct involvement in HR functions such as benefits administration, employee support, personnel processes, or HR compliance.
• Preferred: Experience in higher education human resources, benefits administration, or employee support services.
• Preferred: Experience in benefits administration, employee support services, or related HR functions.

Additional Considerations:

• Experience working with confidential information and sensitive employee matters.
• Experience using HR information systems or similar data systems.

Licensure:

• Preferred: SHRM, HRCI, or other Human Resource related credentials

Knowledge, Skills & Abilities

• Demonstrated ability to maintain strict confidentiality and handle sensitive employee information with discretion.
• Strong interpersonal and communication skills, with the ability to explain complex benefit and leave information in a clear, supportive, and neutral manner.
• Ability to interact effectively with employees experiencing stressful or sensitive situations while maintaining professionalism and composure.
• Working knowledge of employee benefits programs and general understanding of leave processes such as FMLA, workers compensation, and unemployment; ability to learn and apply applicable rules and procedures.
• Ability to interpret and communicate policies, procedures, and guidelines and refer matters appropriately when outside the scope of the role.
• Strong organizational skills with attention to detail and ability to manage multiple tasks, deadlines, and priorities.
• Ability to coordinate processes, track documentation, and follow up on outstanding items in a timely manner.
• Proficiency in Microsoft Office applications, particularly Excel, or equivalent systems.
• Ability to perform mathematical calculations and reconcile benefit-related data, including payroll deductions, benefit adjustments, and discrepancy resolution. Strong attention to numerical accuracy and ability to identify, analyze, and resolve discrepancies in benefit and payroll-related transactions.
• Ability to work collaboratively with internal departments, external agencies, and vendors.
• Ability to learn and utilize HR information systems (e.g., OASIS) and related software applications.
• Commitment to providing a welcoming, service-oriented environment for employees.
• Ability to maintain compliance with applicable laws and institutional procedures through coordination and appropriate escalation.

Duties/Responsibilities

40% Standard Benefits Administration

• Serves as a primary contact for employees regarding standard benefit programs including health, dental, vision, life, disability, retirement, and savings plans.
• Conducts new hire benefits orientation, including explanation of available benefits, enrollment processes, and deadlines.
• Assists employees with benefit enrollments, changes, and qualifying life events; ensures timely and accurate submission of required documentation.
• Maintains and updates benefit data in applicable systems; performs data entry, corrections, and reconciliations as needed.
• Coordinates and communicates benefit-related information to appropriate internal and external parties.
• Supports open enrollment processes, including employee communication, education, and system updates.
• Maintains accurate records for benefit enrollment, administration, and invoicing.
• Prepares and delivers informational sessions and materials to employees as needed.
• Assists employees in understanding how to effectively utilize and maximize their benefits.
• Provides support for retirement transitions, including employee guidance and coordination with applicable agencies.

20% Special Circumstances Benefits & Leave Coordination

• Serves as an employee-facing liaison and coordinator for complex or high-impact benefit matters, including workers compensation, Family and Medical Leave Act (FMLA), medical leave, and unemployment compensation.
• Provides employees with general information regarding their rights, responsibilities, and available options related to leave and employment-related benefits.
• Assists employees in completing forms and gathering documentation for submission to appropriate personnel or external agencies.
• Facilitates communication between employees, supervisors, HR leadership, and external entities as needed.
• Supports coordination and follow-up activities to help ensure processes move forward in a timely manner.
• Maintains appropriate and confidential records related to leave and special circumstance benefits.
• Refers complex or sensitive matters to HR leadership as appropriate.
• Does not make eligibility determinations or final decisions regarding benefits, leave approvals, or employment-related actions; such determinations are made by the Executive Director of Human Resources and Compliance or other designated authority.

15% Administrative Support

• Serves as a contact for all employees and responsible for maintaining a welcoming environment.
• Prepares various reports as required for internal and external sources.
• Prepares and maintains brochures, pamphlets, and communication materials.
• Prepares correspondence as required.
• Participates in various salary and wage surveys.
• Maintains all forms, handouts, and information provided to employees.

10% HR Systems & OASIS Support

• Serves as backup support for OASIS and other HR systems as needed to support continuity of operations under the direction of the primary system coordinator.
• Assists with data entry, maintenance, and troubleshooting within HR systems under the direction of the primary OASIS coordinator.
• Supports system-related processes tied to benefits administration, position management, and employee records.
• Maintains working knowledge of system functionality to ensure continuity of operations during absences or high-demand periods.
• 10% Position Management
• Provides backup support for position management functions, including data entry and document preparation. May assist with updates to position descriptions and related records as needed; primary responsibility for classification coding and system authority remains with the designated position management coordinator
• Provides assistance for required classification and reporting codes associated with position descriptions and HR systems (e.g., EEO, SOC, HEPC, CUPA-HR, OASIS codes, and other applicable coding structures).
• Utilizes the WV HEPC Classification and Compensation guidelines.
• Submits data and communicates with WVU Comp & Class Shared Services as needed.

5% General

• Other duties as assigned.

WVU Parkersburg is an Equal Opportunity Institution and does not discriminate on the basis of race, sex, pregnancy, age, disability, veteran status, religion, color, ancestry, or national origin in admission, employment, educational programs or activities. Further, faculty, staff, and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination. WVU Parkersburg will take steps to assure that a lack of English language skills will not be a barrier to admission and participation in career and technical education programs. Auxiliary aids and services are available upon request to individuals with disabilities. WVU Parkersburg provides a collegial and respectful environment that values the contribution of all faculty, staff, and students.