Customer Serv-Warehouse

Job Description

Job Description

AHF Products/Crossville Studios has a job opportunity for a CSR/Warehouse Associate to be located in our Fletcher, NC showroom.  Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch. The hours for the position are Monday - Friday, 7:30 am - 4:30 pm with a 1-hour meal break.

JOB DUTIES:  

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.   

• Always maintain a professional appearance and attitude.   

• Answer phones and greet clients as they enter the customer service area.   

• Process customer orders efficiently and accurately.   

• Ensure that all orders are updated with the proper status code(s).   

• Maintain the open order/quote reports, follow up on backorders.   

• Call customers to communicate on order status and ETA’s.   

• Liaison with outside sales reps. and managers.   

• Solve customer problems with a sense of urgency and accuracy.   

• Communicate effectively with customers and co-workers.   

• Schedule delivery and reminder calls to customers.   

• Complete projects or assignments as delegated by the supervisor.   

• Back up to other positions within the department when needed.   

• Maintain an organized, clean, and efficient work area and work environment.   

• Scan all paperwork into Imaging (PO’s, receivers, POD’s).   

• Follow quality service standards and comply with procedures, rules, and regulations.   

• Process, package and ship orders accurately and in a timely manner.   

• Organize stock and maintain inventory and supply, rotating inventory as necessary.   

• Accurately examine incoming and outgoing shipments to vendors, customers, etc.   

• Restocking shelves by forklift, ladders, or by hand.   

• Assist with inventory control as needed.   

• Have an energetic, outgoing and friendly manner   

• Abide by all company safety and hygiene regulations.   

• Be willing to learn new tasks and responsibilities and must be able to adapt to change.   

• Take initiative and work well with minimal supervision.   

• Ability to solve customer problems with shipments and orders.   

• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.   

• Being comfortable with a computer is required.   

• Perform cycle counts 

• Any other duties as assigned 

JOB QUALIFICATIONS:  

• Must be 18 years of age.  

• Forklift certification or can train to learn the skill.  

• High school diploma or equivalent  

• Distribution environment experience preferred.  

• Excellent organizational skills with attention to detail.  

• Positive attitude and strong work ethic.   

• Good interpersonal skills in dealing with employees.   

• Must be able to work overtime as necessary.   

• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.   

• Strong problem-solving skills.   

• Self-driven with a high level of energy and enthusiasm.   

• Excellent relationship selling/customer focused sales abilities.   

• Solution oriented with exceptional follow through.   

• Good basic math skills, (including ability to take accurate measurements)   

• Proficient with Windows based computer applications.   

• Ability to perform well in a detail oriented, fast paced environment.  

PHYSICAL DEMANDS:  

• Frequently, working in extreme weather conditions (hot and cold).   

• Occasionally, you will be expected to lift up to 50-75 pounds.   

• Occasionally, working outside for a certain period of time.   

  MENTAL DEMANDS:  

• Think analytically 

• Make decisions 

• Develop options and implement solutions 

• Work with a team 

• Maintain regular and punctual attendance (consistent with ADA and/or FMLA) 

• Attention to detail 

• Communicate effectively 

• Multitask in a fast-paced environment 

• Work with a Sense of Urgency  

The pay range for this position is $20-25/hour.

AHF PRODUCTS : 

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Em