Global Operations Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Global Operations Manager (P3) In this role, you'll be at the center of operational excellence for a world-class corporate real estate portfolio. You'll drive process improvements, ensure consistent service delivery across regions, and help shape how we deliver facilities management at scale for a Fortune 500 technology leader. Work Schedule: Remote, M-F 8-5 Travel Requirements: up to 5% Reports to: Global Operations Lead Estimated compensation for this position is: $84,600 - $109,000 What this job involves: The Operations Manager will support operational excellence initiatives across JLL's service delivery platforms. This role focuses on executing process improvements, maintaining operational standards, and ensuring consistent service delivery within assigned regions or service lines. The position manages day-to-day operations activities and supports JLL's commitment to delivering high-quality real estate services that meet client expectations and business objectives. What your day-to-day will look like: Operational Execution & Process Management Execute operational strategies and initiatives that enhance service delivery effectiveness. Implement standardized operational processes while adapting to regional requirements and client-specific needs. Monitor daily operations to ensure alignment with established procedures and quality standards. Team Coordination & Support Partner with operations team members and coordinate activities across assigned locations or service areas. Support team development through training, coaching, and performance feedback. Promote collaboration, accountability, and continuous improvement within the account. Process Improvement & Quality Assurance Identify and implement opportunities for operational efficiency and service quality enhancement. Apply best practices and standard operating procedures in daily operations. Support process improvement initiatives using established methodologies to reduce inefficiencies. Maintain operational documentation, procedures, and knowledge resources. Monitor performance metrics and implement corrective actions as needed. Stakeholder Coordination Collaborate with service line teams to ensure operational alignment and effective service delivery. Work with internal stakeholders to address operational issues and implement solutions. Communicate operational status, challenges, and improvements to management. Technology Utilization Utilize operational technology platforms, tools, and systems to support service delivery. Support implementation of automation and digital solutions that enhance operational efficiency. Leverage data and reporting tools for operational monitoring and analysis. Compliance & Risk Management Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations. Follow established business continuity procedures. Identify operational risks and elevate concerns appropriately. Innovative Problem Solving Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards. Research and recommend new approaches, tools, or frameworks that could improve consistency or performance across the account. Bring a continuous improvement mindset to every workstream-challenging the status quo and driving smarter ways of working. Reporting & Analytics Support monthly governance reporting by connecting with stakeholders to gather updates on best practice rollouts. Support new hire training initiatives, ensuring hires are on track for account training programs. Required Qualifications: Bachelor's degree in Business Administration, Operations Management or a related field. Minimum of 3 years of experience supporting process improvement, change management, or governance program support of a large corporate real estate account / portfolio Proven track record of leading process improvement initiatives and delivering measurable operational efficiencies in complex, matrixed organizations. Strong project management skills with experience managing multiple concurrent initiatives across different time zones and cultural contexts. Knowledge of CMMS and operations technology platforms Demonstrated ability to support large-scale initiatives and cross-functional programs Facilitate change management initiatives related to process improvements, technology implementations, or organizational restructuring, ensuring smooth transitions and stakeholder buy-in. Champion best practice sharing and knowledge transfer across regions, fostering a culture of continuous learning and operational excellence throughout the organization. Preferred Qualifications: Experience managing global or multi-regional IFM operations. Corrigo experience strongly preferred Knowledge of Smartsheet, SharePoint Lists, and Power Automate Knowledge of JLL Work Dynamics tools and processes Familiarity with system integrations, ticketing platforms, or ITSM tools Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Location: Remote -Birmingham, AL, Chicago, IL, Cleveland, OH, Detroit, MI, Indianapolis, IN, Memphis, TN, Oklahoma City, OK, SAN ANTONIO, TX This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Accepting applications on an ongoing basis until candidate identified. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. JLL Privacy Notice Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr JLL