Non-Medical Case Manager (Bilingual)

Job Description

Job Description

Description:

COMPANY OVERVIEW

CentroMed is a 501(c)3 non-profit organization that provides healthcare for all populations across the greater San Antonio area.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for undeserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable healthcare

TEAMWORK We work together as a team in the interest of patient care

JOB SUMMARY:

Responsible for providing non-medical case management focused on maintaining Ryan White patients in systems of primary medical care to improve health outcomes. Ryan White Non-Medical Case Manager will provide assistance in obtaining medical, social, community, legal, financial, and other needed services.

DUTIES AND RESPONSIBILITIES:

• Completes client intakes, needs assessments, and care plans upon initial contact with new clients; assists patient with PAP applications, ADAP, and all other resources available for their services needs. Provide information and assistance with linkage to medical case management and psycho-social services as needed.
• Maintains regular contact with all clients and completes Needs Assessments and Care Plans with clients, with a goal of client self-sufficiency; help and empower clients to develop and utilize independent living skills and strategies.
• Advocate on behalf of clients to decrease service gaps and remove barriers to services.
• Provides resource contact information, coordinates and completes referrals for services needed by clients.
• Coordinates with community partner agencies to ensure referred services are being provided in a timely manner.
• Documents all client contacts daily in client EMR chart and Take Charge Texas (TCT), and/or Ryan White database, along with notes of care plan.
• Evaluates patient’s Ryan White Eligibility to include Dental Referrals received by other agencies.
• Makes information regarding services offered available to the public; uses necessary strategies to identify potential patients.
• Explains program services, policies and procedures to patients and staff;
• Coordinates and assists with Medical Outreach events in the community;
• Abides by infection control and hazardous materials policies and procedures as dictated in the Centro Del Barrio Infection Control Manual;
• Participates in the agency’s Quality Improvement Program; to include assisting in audit preparation;
• Abides by all safety policies as dictated in the Employee Safety Manual;
• Performs other duties as required by the position.

QUALIFICATIONS:

Education: Minimum of a Bachelor’s Degree in Social Work or related field.

Experience: Two years’ experience providing case management in a health care setting.

Other: Good understanding of working with indigent populations.

Must have own transportation and auto insurance.

Current Texas State licensure.

PHYSICAL REQUIREMENTS:

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally