Operations Expert

Overview About PHOENIX PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless stylewhether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at About Express Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name Rehoboth Responsibilities Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

KEY RESPONSIBILITIES

Providing coaching and training for stockroom associates as needed. Process shipping and receiving orders according to Express time and efficiency standards. Replenish product as needed. Process freight and sensor product. Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor. Coordinate product pricing and markdowns. Provide check-out support to customers as needed. Process fulfillment transactions quickly and accurately to ensure customer satisfaction. Share information on product, promotions, and loyalty programs. Assist Sales Associates during onboarding and training. Assist with product launches changes according to company SOP. Assist customers as needed on the sales floor with locating product and/or online orders Deliver on all aspects of the customer experience model. Other essential functions may occur as directed by your supervisor

REQUIRED EXPERIENCE & QUALIFICATIONS

Education: High School or Equivalent Years of Experience 0 - 2 relevant job experience - minimum 6 months Meets defined availability criteria, including nights, weekends and non-business hours Proficient in use of technology (iPad, registers)

CRITICAL SKILLS & ATTRIBUTES

Demonstrates strong customer service skills Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Ability to multitask and handle multiple customers and/or processes at once

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off #J-18808-Ljbffr Express, Inc.