Support Coordinator - CVTI Diagnostic - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)

Support Coordinator

The Support Coordinator performs clerical and communication functions on assigned in the clinic/unit. She/He schedules patient appointments and provides courteous reception in the clinic/unit. Answers phones, verifies insurance, registers new patients, and checks patient in/out. Various office duties including but no limited to filing and sorting. Must work with any and every physician in the clinic/unit. Departmental Specific Summary Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Essential Duties

Greets patients in a courteous and professional manner.

Adheres to protect patient confidentiality.

Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.

Schedules patient's diagnostic testing in a timely manner while accommodating patient's needs.

Understands the procedures for scheduling patients, and gives proper patient instructions.

Notifies patient of upcoming appointments in a timely manner.

Communicates all changes with patient and case information to all involved personnel.

Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).

Works with various hospital personnel to resolve issues and accommodate patient.

Preps charts for diagnostic testing.

Assist in translation as needed (if applicable).

Provides phone coverage as needed.

Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.

Ability to work independently and in a team setting to accomplish duties in a timely manner.

Knowledge of proper chart format.

Performs other duties as assigned.

Qualifications

Req High school or equivalent

Pref Bachelor's degree

Equivalent work experience in customer service and/or medical office

Pref 1 year Experience in acute care, ambulatory care, or surgical center setting preferred.

Req Ability to communicate effectively in English both verbally and in writing.

Pref Knowledge of medical terminology preferred.

Pref Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Pref Basic Life Support (BLS) From American Heart Association