Customer Service: Home Medical Supplies

Customer Service: Home Medical Supplies

CHI Health Saint Elizabeth, Lincoln, Nebraska

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $15.67 - $22.14/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Medical Customer Service staff, you will help our patients and providers streamline the process to obtain medical supplies and equipment for home use. Every day you will assist patients in obtaining a variety of supplies/equipment while verifying insurance and inputting necessary information to bill patient's insurance or process self payment.

To be successful in this role, you must have strong attention to detail, good people/phone skills, and a willingness to learn.

• Communicate and discuss medical supplies/equipment needs with patients.
• Research insurance eligibility and coverage/benefits
• Computer skills to create and update patient accounts.
• Keep adequate records while adhering to HIPAA guidelines and regulations.
• Professionally communicate with other members of the CHI team as well as with internal and external providers.

Preferred:

• High School GED General Studies
• A minimum of two years of customer service experience
• Basic healthcare insurance knowledge is a plus

St. Elizabeth Home Medical Supply and Equipment provides durable medical supplies and equipment to the Lincoln metro area. The department is an offsite division of CHI Health St. Elizabeth Hospital, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Nebraska.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

Common Spirit Health