Inspection Manager

Inspection ManagerLead and oversee Housing Choice Voucher (HCV) inspection operations for a large, federally funded program. Ensure full compliance with HUD standards (HQS and NSPIRE), manage third-party inspection contractors, and drive inspection quality, timeliness, and customer service through strong performance reporting and cross-functional coordination.Oversee all inspection activities, including annual, initial, special, and quality control inspectionsEnsure each assisted unit is inspected at least annually in compliance with HUD requirementsImplement and maintain inspection protocols aligned with HQS and NSPIRE standardsMonitor inspection scheduling, completion rates, and reinspection timelinesEnsure enforcement of deficiency correction requirements and deadlinesManage and oversee third-party inspection contractors and clerical support staffEstablish performance expectations, service level standards, and productivity benchmarksConduct regular performance reviews and enforce contractual requirementsEnsure contractor compliance with quality control standards and reporting expectationsCoordinate staffing levels to meet program demand and inspection volumeDevelop and implement a comprehensive Quality Control (QC) programConduct or oversee supervisory and independent QC inspectionsIdentify trends, systemic issues, and compliance risksEnsure adherence to HUD regulationsMaintain documentation and audit readiness at all timesSupport SEMAP performance indicators related to inspections (Indicators 5, 6, 11, 12)Serve as the primary liaison between inspections and program operations, including:Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processesSupport resolution of complex cases involving participants, landlords, and compliance issuesParticipate in cross-functional meetings to ensure operational alignmentEnsure all inspection activity is recorded in the system of record (Emphasys Elite) in real timeOversee use of inspection technology platforms, including scheduling and tracking toolsSupport integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)Ensure data accuracy, completeness, and reporting integrityTrack and report inspection metrics, including:Prepare regular reports for executive leadership and the clientSupport monthly and ad hoc reporting requirementsUse data to drive operational improvements and resource allocationEnsure high-quality service delivery to participants and landlordsSupport timely communication regarding inspection scheduling, results, and required actionsAddress escalated complaints and service issuesCoordinate with call center and customer service functions as neededSupport transition planning and startup activitiesEnsure continuity of inspection services during transition periodsParticipate in required meetings with the County and stakeholdersBachelor's degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)Minimum 5–7 years of experience in housing inspections, HCV program administration, or related fieldMinimum 3 years of supervisory or management experienceDemonstrated experience with HQS and/or NSPIRE inspection standardsExperience managing contractors or third-party vendorsStrong knowledge of HUD regulations and HCV program requirementsExperience with housing software systems (Emphasys Elite preferred)Certification in HQS and/or NSPIRE inspections (preferred)Experience in large-scale HCV programs (10,000+ vouchers) (preferred)Experience supporting SEMAP compliance and performance improvement (preferred)Familiarity with AI-enabled or technology-supported inspection workflows (preferred)Experience in program transitions or large operational startups (preferred)Proficiency in written and spoken English; Spanish/Creole proficiency is a plusHealthcare benefits, paid time off, and 401(k).