Shift Leader

Hourly Manager

The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key areas of responsibility include:

• The ability to provide supervision during assigned shifts.
• Providing team members and guests with a positive experience and atmosphere.
• Managing both front of house and back of house shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitoring speed of service to ensure a positive guest experience.
• Assisting with guest comments and complaints.
• Supervising daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assisting in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helping encourage adherence to uniform policy and standards.
• Ensuring proper cash handling procedures are followed.
• Opening and closing the restaurant in the absence of upper management.

All other duties as assigned by management.

Job type: Hourly

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education: High School Diploma or equivalent

This is for a position at a franchised McAlister's Deli location