Medical Receptionist/Surgery Scheduler - FT

Job Description

Job Description

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: Farr West Gynecology and Women's Health is a dedicated women's healthcare practice committed to providing compassionate, comprehensive gynecologic care to our patients. Our team takes pride in creating a supportive and professional environment where patients feel informed and cared for at every step of their healthcare journey .We are seeking a detail-oriented and experienced Medical Receptionist/ Surgery Scheduler to join our team. In this role, you will serve as a key liaison between our clinical staff, patients, surgical facilities, and insurance companies to ensure seamless coordination of all surgical procedures. The ideal candidate is highly organized, an excellent communicator, and has a strong background in gynecologic or surgical scheduling. As a receptionist, you should love interacting with new people, making personal connections easily, and ensuring that every patient feels welcome and valued. You will be one of the first interactions that patients will have when they call in to the organization. You will navigate challenging opportunities as they arise and provide excellent customer service to our patients, co-workers, and physicians. You are the key to helping our patients understand our processes and procedures. You will feel good about representing a company with a solid reputation and playing an important role in the success of our physicians and employees.

Essential Job Functions:  Schedule surgical procedures, including both in-office and outpatient/ASC surgeries, in coordination with the physician's schedule and facility availability Contact patients to confirm surgical appointments, provide pre-operative instructions, and answer questions regarding their upcoming procedures Obtain and verify insurance pre-authorizations and referrals for all scheduled surgeries Coordinate with hospitals, ambulatory surgery centers (ASCs), and other surgical facilities to book operating room time and ensure all necessary resources are in place Prepare and submit complete surgical packets, including HP documentation, consent forms, operative reports, and any required pre-operative testing orders Communicate with anesthesia providers, surgical assistants, and hospital staff as needed Maintain accurate and up-to-date scheduling records in the electronic health record (EHR) system Follow up on pending authorizations, surgical clearances, and any outstanding pre-op requirements Assist with patient billing questions related to surgical procedures as needed Ensure compliance with HIPAA regulations and office policies in all communications and documentation Collaborate closely with clinical and administrative staff to provide an exceptional patient experience Front Desk; Patient Check-In Greet and check in patients promptly and courteously. Verify patient demographics, insurance, and contact information at each visit. Collect co-pays and assist with financial paperwork as needed. Maintain a clean and welcoming reception area. Manage inbound calls and voicemails, ensuring messages are relayed to the correct staff. Scheduling Coordination Schedule, confirm, and reschedule appointments efficiently to optimize clinic flow. Coordinate follow-up appointments for wound care and preventative screenings. Maintain provider schedules and communicate any changes to staff and patients. Support referral coordination and record requests as needed. Administrative Support Assist with faxing, scanning, and uploading documents into the electronic medical record (EMR). Support provider and nurse workflows with administrative tasks as assigned. Monitor clinic email and encrypted team messages for updates or action items. Help maintain office supply and front desk inventory. Patient Outreach Preventative Care Call patients recently discharged from hospitals or emergency departments to ensure follow-up appointments are scheduled. Contact patients due for care gap services (e.g., diabetic eye exams, A1C labs, foot exams, mammograms, annual wellness visits). Document outreach efforts and outcomes accurately in the EHR. \Collaborate with the clinical team to identify and engage high-risk or overdue patients.

Qualifications:  Required: Minimum 2 years of experience in a medical office setting Knowledge of medical terminology, ICD-10 and CPT coding relevant to gynecologic procedures Experience obtaining insurance prior authorizations Strong organizational skills with exceptional attention to detail Excellent verbal and written communication skills Proficiency with electronic health record (EHR) systems and Microsoft Office Suite Ability to manage multiple priorities in a fast-paced environment Preferred: Experience in OB/GYN, gynecologic oncology, or surgical scheduling Familiarity with scheduling at ASCs and hospital surgical departments Experience with [EHR System, e.g., Athena, Epic, eClinicalWorks]

Hours:  Patient Care hours are Mon, Tue Thur: 9-4:30, other admin hours scheduled by provider and administrator as needed. Full-time benefitted position 30-40 hours weekly.