Facility Manager - New Haven

The Contractor shall provide Contract Facility Manager/Building Manager (CFM) support services to the assigned GSA Facility, Field Office or Service Center. Services include:

1. Inspection and management of federally owned facilities within the Field Office, including maintenance and operational inspections in accordance with applicable GSA property management principles, SOPs, and guidelines.
2. Inspection and management of leased locations within the Field Office in accordance with applicable GSA lease administration principles, guidelines, and SOPs.
3. Construction Management (CM) and Project Management (PM) services for repair and alteration projects in both leased and federally owned facilities.

• Projects may range from under SAT to the prospectus project limit.
• Duties include project estimating, scoping, development, design and/or design review (based on project complexity), inspections, punch list preparation, and project closeout.
• The CFM may perform budgeting and accounting functions as required under the direction of the Contracting Officer’s Representative (COR).

The CFM shall be a full-time, on-site employee assigned to a Facility, Field Office or Service Center.

• The Contractor shall provide a well-trained and experienced candidate meeting the minimum qualifications outlined in this SOW.
• The COR will generally be the GSA Field Office Manager or a delegated representative.
• The CFM shall report directly to the COR and follow daily schedules and assignments as directed.
• The COR shall assign duties, set work hours, and authorize overtime.

The CFM shall perform these services in proportions determined by the Field Office Manager. No adjustments in compensation shall be made based on changes in duty distribution

1. GENERAL REQUIREMENTS

1.1 Employment and Supervision

1.2 Professional Conduct

• The CFM must maintain professional dress and appearance.
• The CFM may serve as the primary point of contact representing GSA to tenant agencies.
• The CFM shall proactively manage customer relationships in accordance with GSA business processes.

1.3 Physical and Safety Requirements

The CFM must:

• Perform inspections in machine rooms, roofs, and construction sites.
• Perform moderate lifting as required.
• Wear appropriate PPE (steel-toe boots, hard hat, coveralls, etc.) provided by the Contractor.
• Maintain adequate health insurance coverage.
• Climb ladders and navigate mechanical equipment areas.

1.4 Work Hours

• The CFM shall work an eight-hour shift within core business hours (7:00 AM – 5:30 PM, Monday through Friday, excluding federal holidays).
• Exact shift times must be approved by the COR.
• Overtime may be required for construction monitoring, shutdowns, inspections, or emergencies.
• The CFM must report to the designated facility specified daily in order for hours to be billed, unless on approved travel.
• Travel may be required.

2. INSPECTION OF WORK IN FEDERAL FACILITIES

The CFM shall:

• Inspect construction and building maintenance contracts (janitorial, cafeteria, mechanical, elevator, and related services).
• Follow GSA PBS Program Guides and attached guidelines.
• Document findings using approved GSA inspection report formats.
• Conduct follow-up inspections to verify corrective actions.

3. Review contract specifications prior to inspection.

5. Draft deficiency notices and cure letters for GSA signature.

All formal correspondence must be issued and signed by a GSA employee.

The CFM may coordinate meetings with contractors when authorized by the COR.

3. INSPECTION OF WORK IN LEASED LOCATIONS

Under direction of the LAM, LCO, or COR, the CFM shall:

1. Inspect leased facilities to ensure lessor compliance with lease terms.

• Review the GSA Lease Administration Guide and applicable SOPs.
• Focus inspections on tenant service and customer satisfaction issues.

3. Prepare lease inspection reports and draft correspondence for GSA signature.

4. Coordinate professionally with tenants and lessors.

The CFM shall not formally direct lessors; only GSA personnel may issue formal direction.

4. CONSTRUCTION MANAGEMENT (CM) AND PROJECT MANAGEMENT (PM)

The CFM shall perform CM and PM services in accordance with GSA PBS Program Guides and Project Management Guidelines.

4.1 Project Responsibilities

● Prepare cost estimates and scopes of work.

• Manage budgeting and financial documentation.
• Monitor construction activities.
• Participate in pre-final and final inspections.
• Perform basic CAD drafting and specification writing as required.
• Serve as on-site representative during construction activities.
• Review design documents and submittals.
• Maintain defect and omission lists.
• Verify contractor payment requests (value in place and stored materials).
• Prepare written recommendations for acceptance.
• Assist with claims analysis and dispute documentation.
• Enforce OSHA safety regulations.
• Attend meetings and represent GSA interests.

4.2 Limitations of Authority

The CFM shall NOT:

● Authorize contract modifications.

● Make final decisions on claims or disputes.

• Issue stop-work orders (except in life-threatening situations).

● Make final acceptance of work.

All formal directions must be issued by authorized GSA personnel.

5. CUSTOMER SERVICE RESPONSIBILITIES

The CFM shall:

• Improve customer and client agency satisfaction.
• Maintain and preserve real property assets.
• Participate in GSA Tenant Satisfaction Surveys.
• Coordinate reimbursable work and ensure funding is in place.
• Monitor operating costs.
• Serve as property management point of contact for space modifications.
• Document inspections and prepare reports for GSA review and signature.
• Immediately report dangerous conditions or accidents to the COR.

6. SPECIAL REQUIREMENTS

• CFM assigned to the Caribbean Field Office must be fluent in English and Spanish.
• The CFM must obtain HSPD-12 federal security clearance.
• A government-issued Smart Card is required prior to appointment.
  • Construction project management; OR
  • Managing large commercial/residential buildings; OR
  • Managing a large portfolio of leased properties.

7. MINIMUM QUALIFICATIONS

The proposed CFM must:

1. Have a minimum of five (5) years progressive experience in:

• Demonstrate working knowledge of architectural, structural, civil, mechanical, electrical, fire alarm, and control systems.
• Posses:
  • A professional degree in engineering, architecture, business, real estate, or related field; OR
  • Ten (10) years of relevant management experience.
• Demonstrate:
  • Ability to manage multiple projects simultaneously.
  • Strong accounting and organizational skills.
  • Knowledge of national, state, and local codes.
  • Ability to resolve issues with contractors, tenants, and agencies.
• Provide a resume documenting at least three (3) relevant projects or properties, including:
  • Project cost
  • Construction duration
  • Date of substantial completion
  • Scope description
  • Challenges encountered
  • References for phone numbers

8. SOFTWARE, SYSTEMS, AND TOOLS

The CFM shall utilize systems located on the PBS Portal or Local Area Network (LAN), which may include:

• Microsoft Suite
• Citrix ICA
• Horizon VPN
• Nuance Converter Enterprise / Foxit
• GSA Lease Management Tool
• Checkpoint VPN
• Cisco IP Communicator
• Google Suite
• Adobe Acrobat Professional
• Internet Explorer
• Other GSA data system tools as required

Employee Benefits:

We believe in taking care of our employees so they can perform their best work. Our benefits include:

• Competitive health, dental, and vision coverage
• Retirement savings plan with employer contribution
• Paid time off to rest, recharge, and take care of what matters most
• Support for your growth through training and development opportunities
• Short and Long Term Disability Plans
• Flexible Spending Account
• A collaborative, people-first work environment

• Employee Discounts for select retailers