Patient Coordinator

Patient CoordinatorEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.Office: Desert Vista Eye SpecialistsTitle: Patient CoordinatorLocation: Phoenix, AZPerform all duties as Patient Coordinator professional. Assist in day-to-day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Plan coverage when people are out of the office. Train all new Patient Coordinators.Perks:Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off and Paid HolidaysPaid Maternity LeaveOptical Education ReimbursementCompetitive Base PayEssential Duties and Responsibilities:Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leaveAnswer phones (both external and internal); assure prompt, courteous service at all timesPractice urgency at all times with patients' time, as well as Doctor's time and scheduleManage patient flow in the officeKnowledge of common fees charged for common visits and collect correct paymentsComplete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by managerAssist in supervising Patient Services professionals, including but not limited to coordinating employees' schedules.Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations.Other Skills and Abilities:Reliable transportation that would allow employee to go to multiple work locations with minimal noticeDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsAbility to grow, adapt, and accept changeConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work over 40 hours to meet the needs of the businessAbility to interact with all levels of employees in a courteous, professional manner at all timesEducation and/or Experience:High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experienceEyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.