Ski & Ride School Base Supervisor

Ski & Ride School Base Supervisor Reports To: Ski & Ride School Manager Department: Ski & Ride School Status: Full-Time Seasonal (Winter 26/27) Salary Range: $23 -$25 per hour

POSITION SUMMARY

The Ski & Ride School (SRS) Base Supervisor is responsible for helping to oversee the daily indoor operations of the SRS while ensuring a safe, organized, and welcoming environment for guests and staff. This position provides leadership for administrative and operational functions, supports instructors and front desk staff, coordinates daily staffing assignments, and serves as one of the primary resources for indoor guest and child supervision needs. The SRS Base Supervisor works closely with SRS management and the On-Snow Supervisor to ensure seamless communication, efficient daily operations, and exceptional guest service while upholding the company's values and safety standards.

ESSENTIAL JOB FUNCTIONS

Help oversee the daily indoor operations of the Ski & Ride School (SRS). Assist SRS management in creating and managing the daily instructor schedule. Assign and oversee daily operational duties, including cleaning, organizing, and maintaining the SRS facility. Rotate instructor support assignments (boot fitting, ski technician duties, equipment assistance, etc.) to promote fairness and operational efficiency. Ensure the SRS facility, instructor areas, and guest spaces remain clean, organized, and prepared throughout the day. Oversee classroom and break area organization to ensure smooth transitions for lessons returning indoors. Supervise children during instructor breaks or when instructors require temporary assistance. Monitor children who require a temporary break from their lesson and safely reintegrate them into their class when appropriate. Coordinate with the On-Snow Supervisor to reunite children with their lessons when classes are away from the base area. Contact parents or guardians when children need to be picked up due to illness, injury, restroom accidents, behavioral concerns, or other circumstances. Assist with scheduling and coordinating school programs, field trips, and other SRS programs. Support front desk operations, including lesson sales, guest check-in, and customer service as needed. Respond to guest questions, concerns, and service issues in a professional and timely manner. Communicate important operational updates, guest concerns, and incidents to SRS management. Maintain a safe, secure, and welcoming environment for guests, children, and employees. Work collaboratively with the On-Snow Supervisor to ensure seamless communication and efficient daily operations between indoor and outdoor SRS functions. Adhere to all company policies and procedures, including professional appearance standards, dress code, teaching standards, guest service expectations, and drug and alcohol policies. Lead by example by demonstrating professionalism, exceptional guest service, effective communication, and adherence to company policies and values. Adhere to and enforce child safety laws and mandated reporting. Perform other duties as assigned to support SRS operations.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Plan for future growth. Teach lessons when required during high volume days. Act as a positive, professional role model, adhering to the company’s hospitality standards. Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and management. Assist and support other departments for events and operations on high volume days. Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

Must be able to ski or snowboard green and blue level runs proficiently. Ability to ski or snowboard black level runs is preferred. Must have strong communication skills and interact courteously with staff and guests. Must have knowledge of PSIA/AASI teaching methods. Must exhibit excellent leadership skills. Ability to supervise in a rapidly changing environment. Ability to maintain a positive attitude when communicating with guests, students, and staff. Talking to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Adjusting actions in relation to others' actions. Actively looking for ways to help people. Ability to speak, read, and write in English fluently. Ability to speak, read, and write in Spanish is preferred. Communicating effectively in writing as appropriate for the needs of the audience.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS

High School diploma or equivalent required. College degree preferred. PSIA/AASI certification preferred. 2 years’ experience teaching snow sports lessons required. At least 1 year of supervisory experience is preferred. Previous experience working with children is required. Must be 21 years of age or older.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Must be physically capable of performing strenuous exercise at 8,000-10,000 feet with adverse weather conditions. Must be able to lift up to 50lbs. Verbal and auditory abilities are necessary for communication with others. Dexterity for computer skills, writing, and gear adjustment. Provide own ski/ride equipment, clothing, and accessories necessary for work outdoors in a high alpine winter environment other than uniform and other provided equipment. Weekend and holiday work are required. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Granby Ranch is an equal opportunity employer. All qualified applicants will be considered for employment, without regard to race, color, religion, gender, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail. Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year. Granby Ranch is located in Granby, Colorado (90 miles northwest of Denver) and all jobs are performed on site. Employee housing is available for full-time seasonal and year-round employees. A criminal background check will be conducted after an employment offer is accepted and must be successfully completed prior to starting work. The background check will be completed in accordance with standards enacted under the Fair Credit Reporting Act. #J-18808-Ljbffr Granby Ranch