Front Desk Clerk/Night Audit - Night Shift

Night Shift Front Desk Clerk

Horizon 77th seeks a dedicated Night Shift Front Desk Clerk to be responsible for night shift operations and daily night audit processes.

Here's why you will love it here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Schedule: Night shift coverage will be required for this position.

Responsibilities

What will I be doing?

Key Responsibilities:

• Greet guests and owners warmly upon arrival and provide a positive first impression.
• Manage guest check-ins and check-outs efficiently and accurately.
• Generate guest folios, process payments, and balance transactions.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Receive housekeeping and maintenance requests or work orders and coordinate with the appropriate team members.
• Prepare arrival packets and local area information for guests.
• Maintain a clean, organized, and fully stocked front desk area.
• Perform additional duties as assigned by leadership.

Night Audit Responsibilities:

• Complete nightly audit reports and ensure all system balances reconcile accurately.
• Verify daily arrivals, departures, and occupancy statistics.
• Review, post, and reconcile room rates, taxes, and applicable charges.
• Balance credit card transactions and investigate discrepancies.
• Prepare and distribute end-of-day and audit reports.
• Identify and resolve discrepancies related to reservations, billing, or payments.
• Ensure proper rollover of the property management system to the next business day.
• Assist with late check-ins and address guest concerns during overnight hours.

Qualifications

What are we looking for?

• Proficient English language skills.
• Knowledge of Microsoft Office 365.
• Ability to multi-task responsibilities and prioritize duties to meet interpersonal goals.
• 6 months of Customer Service Experience.
• Experience in night audit operations.
• Open and flexible availability, including weekends and holidays.

Preferred, but not required:

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.

Our dedication to excellence is recognized by several outstanding accolades. We were named to Newsweek's Top 100 Most Loved Workplaces list in 2021 and 2022. We received two Stevie Awards at The 20th Annual American Business Awards, including a Gold Stevie for Company of the Year Hospitality and Leisure, and a Silver Stevie for Achievement in Growth. LinkedIn named us a top company in Travel & Hospitality on its 2022 Top Companies Industry Edition list. We ranked first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list. We also became a Great Place to Work certified company in 2022.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 19850
• Job Category Operations
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Full availability
• Locations BXG Horizons at 77th (On-site)
• Area of Talent Resort Operations
• HR Division HOA and Resorts