Product Support Specialist

Product Support Specialist Location:

Colorado Springs, CO Pay:

$22.00–$23.00/hour Schedule:

Monday–Friday | 7:30 AM–4:30 PM Employment Type:

Contract-to-Hire | Long-Term Career Opportunity Start:

ASAP

About the Opportunity We are partnering with an established local organization to hire a

Product Support Specialist

who will provide front-line customer support for users of specialized web-based software and technology products.

This is a great opportunity for someone who is

tech-savvy, patient, customer-focused, and genuinely enjoys helping people solve problems .

This is

not a traditional IT, desktop, or infrastructure support position . You don't need to be an IT professional or have technical certifications. Instead, we're looking for someone who is comfortable navigating web-based software, learning new systems, troubleshooting user issues, and patiently walking customers through solutions.

What You'll Do

Provide friendly and professional

phone and email support

to customers using web-based software products.

Help users navigate the platform and troubleshoot common issues.

Assist with browser-related problems, login/access issues,

multi-factor authentication (MFA) , and other common user challenges.

Remotely connect to customers' computers when necessary to help troubleshoot issues.

Ask effective questions to identify the source of a problem and guide customers through the appropriate solution.

Document customer interactions and follow established support procedures.

Develop an in-depth understanding of the company's products and become a trusted resource for end users.

Partner with internal team members to resolve more complex customer questions.

What We're Looking For

Strong

customer service and communication skills , particularly over the phone and email.

Patient and empathetic when assisting customers who may be frustrated or less comfortable with technology.

Naturally

tech-savvy and comfortable navigating internet browsers, web-based applications, and online platforms .

Strong problem-solving skills and ability to troubleshoot issues logically.

Ability to explain technical information in a simple, easy-to-understand way.

Comfortable learning new software and developing into a subject-matter resource.

Experience in

customer support, product support, client services, customer success, software support, application support, or a call‑center environment

is helpful.

Previous experience supporting customers or end users of a

web-based software platform

is a strong plus.

Formal IT experience or certifications are

not required .

Training & Development You won't be expected to know the platform on day one. The company provides approximately

3–4 weeks of hands‑on, one‑on‑one training , followed by continued shadowing, coaching, and development.

Because you'll be learning a specialized software platform, the organization anticipates a gradual ramp‑up over the first several months before becoming fully proficient and independently owning the role.

Why Consider This Opportunity? This is a

contract‑to‑hire opportunity with long‑term career potential

and an established organization that is willing to invest significant time in training the right person.

You’ll receive a consistent Monday–Friday schedule while developing valuable experience in

software product support, troubleshooting, and end‑user customer service . Upon successful transition to direct employment, employees are eligible for a

comprehensive benefits package, including a 401(k) match .

Health, Dental & Vision Insurance

Holiday Pay

Paid Sick Leave

401(k)

Short-Term Disability & Life Insurance

Direct Deposit

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