Quality Assurance Analyst

Quality Assurance (QA) Analyst

Excellent opportunity in the security industry for a Quality Assurance (QA) Analyst to perform quality and reliability testing of the organization's processes. Conducting both virtual and on-site internal audits of company branch offices and field operations to ensure adherence to company standards and governing laws and regulations to reduce risk. The position will report to the Senior Manager of Quality Assurance and be remote/home based, assigned to the Western and Mountain time zones of the United States. Frequent travel will be required and may include weekends and holidays on occasion as needed.

What's in it for You

• Competitive Salary: $75,000-$80,000 / year
• Work Site Location: Remote/home based responsible for serving the Pacific and Mountain time zones of the United States
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Build a rewarding career with GardaWorld while gaining real-world experience and developing expertise across all areas of the security industry.
• Travel: Up to 50%

Your Responsibilities

• Conduct on site and virtual audits of company branch offices and work site locations.
• Develop, implement, and manage processes to ensure that services meet required specifications for quality, function, and reliability to reduce risk.
• Communicate quality standards and parameters to the field operators and business development teams.
• Coordinate and conduct internal systems testing and report on findings.
• Identify and analyze deficiencies and draft reports based on branch and site visit audits results and develop plans for improvement.
• Work with company stakeholders and leadership to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Assist field operations with setup of new customer job site locations as needed.
• Conduct internal analysis on root causes of non-compliance issues.
• Ability to communicate difficult audit findings.
• Performs other duties as assigned.

Your Qualifications:

• 2-3 years of direct or related experience in Quality Assurance/internal or government audit.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership and influencing skills, with the ability to drive improvement across teams without direct authority
• Proficient with Microsoft Office Suite or related software.
• Applicants must be legally authorized to work in the United States.
• Must successfully complete all required pre-employment screening and background checks.

Your Skills and Competencies: Competencies:

• Hands-on Approach
• Business Acumen
• Problem Solving
• Consultation
• Self-Starter
• Time and Schedule Management

Ideal Skills, Characteristics, & Experiences:

• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable

GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.