Associate VP of Human Resources

Job Description

Job Description

Assistant Vice President, People Operations & Shared Services

Location: 10 Christy's Drive, Brockton, MA
Hours: Full-Time, 40 hours/week (Monday–Friday, 9:00am–5:00pm)
Salary Range: $110,000 – $125,000/year
FLSA Status: Exempt
Reports To: EVP & Chief Human Resources Officer

BAMSI has been “bringing people and services together” since 1975. As one of Massachusetts’ leading human services organizations, we support thousands of individuals and families through diverse programs in behavioral health, developmental services, healthcare, residential services, and community-based supports.

Our Human Resources team plays a critical role in ensuring that BAMSI attracts, supports, develops, and retains a talented workforce dedicated to fulfilling our mission. We are committed to building systems, processes, and experiences that enable employees to thrive while supporting operational excellence across the organization.

• Time Off – Up to 4 weeks combined vacation, personal and cultural holiday
• 12 paid holidays
• Up to 2 weeks Sick Time
• Competitive Health and Dental Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 403B plan with discretionary match
• Employee Assistance Program
• Wellness Activities
• Leadership Development Opportunities
• Professional Growth and Advancement Opportunities

•  Executive-Level Impact: Lead enterprise-wide HR operations that support more than 2,000 employees across Massachusetts.
•  Strategic Leadership: Serve as a key partner to executive leadership in shaping workforce strategy and operational excellence.
•  Transformation Opportunity: Drive modernization, automation, data integrity, and service delivery improvements across HR functions.
•  Mission-Driven Work: Help build a workforce that positively impacts the lives of thousands of individuals and families each year.
• Collaborative Environment: Partner closely with Operations, Finance, Compliance, Information Technology, Human Resources Business Partners, and Centers of Excellence.

The Assistant Vice President of People Operations & Shared Services serves as a senior HR leader responsible for the infrastructure, systems, governance, and operational execution that support BAMSI’s people strategy and workforce operations.

• Lead and continuously improve BAMSI's HR Shared Services model
• Establish service delivery standards, service-level agreements (SLAs), escalation pathways, and performance metrics
• Develop and manage the AskHR service model as a centralized resource for employee and manager support
• Standardize employee lifecycle processes including onboarding, transfers, promotions, status changes, leaves, and separations
• Identify opportunities to streamline services, automate processes, and improve employee experience

• Provide operational oversight of ADP and BAMSI's HR technology platforms
• Ensure strong data governance, workflow integrity, access controls, and system performance
• Develop and maintain executive dashboards covering workforce trends, vacancies, turnover, labor utilization, compliance, and HR service metrics
• Establish and maintain reliable workforce reporting and analytics infrastructure
• Translate workforce and operational data into actionable business insights

• Build and maintain a comprehensive HR compliance operating framework
• Ensure effective controls for:

• I-9 compliance
• CORI/SORI processing
• OIG screenings
• DDS fingerprinting and background checks
• Personnel records
• Wage and hour compliance
• Leave administration

• Coordinate audit preparation, corrective actions, and compliance initiatives
• Monitor recurring issues and implement sustainable solutions through root-cause analysis

• Provide HR governance and oversight related to payroll inputs, employee data, timekeeping, and workforce systems
• Partner with Finance to improve payroll accuracy, compliance, and operational controls
• Monitor workforce metrics including vacancies, overtime utilization, staffing trends, and labor costs
• Support workforce planning initiatives through accurate and actionable reporting

• Provide leadership oversight for compensation, benefits, and leave management operations
• Support position management, salary administration, market analysis, and benefits governance
• Monitor vendor performance and service quality
• Ensure required benefits and compliance reporting is completed accurately and on time
• Support wellness, employee benefits, and leave-management strategies that improve employee experience

• Serve as a key partner to Human Resources Business Partners, Centers of Excellence, and executive leadership
• Act as an operational advisor and strategic partner to the Chief Human Resources Officer
• Lead HR transformation initiatives from planning through implementation and adoption
• Develop high-performing teams and succession planning strategies
• Ensure accountability, service excellence, and continuous improvement across HR operations

• Bachelor's degree required or equivalent combination of education and progressively responsible experience
• Advanced degree preferred
• SHRM, HRCI, or other relevant HR certification preferred

• Minimum of 10 years of progressive Human Resources leadership experience
• Minimum of 5 years leading teams within HR Operations, Shared Services, HRIS, Payroll Operations, Benefits Administration, Compliance, or HR Transformation functions
• Demonstrated success building or significantly improving HR operational infrastructure in a multi-site organization
• Experience within human services, healthcare, behavioral health, nonprofit, or similarly regulated environments strongly preferred

• Strong knowledge of:

• HR Operations
• HR Shared Services
• HRIS & Data Governance
• Payroll Operations
• Benefits Administration
• Workforce Analytics
• Employment Compliance
• Process Improvement

• Experience with ADP strongly preferred
• Strong understanding of workforce planning, labor analytics, and operational reporting

• Operational Excellence
• Strategic & Systems Thinking
• Change Leadership
• Executive Communication
• Data-Driven Decision Making
• Talent Development
• Continuous Improvement Mindset
• Strong Relationship Management Skills
• Service-Oriented Leadership Approach

• Ability to work in a fast-paced, complex environment balancing strategic priorities and operational demands
• Strong analytical, organizational, and problem-solving skills
• Ability to collaborate effectively with executive leaders, operational teams, Finance, Compliance, and external partners

As the Assistant Vice President of People Operations & Shared Services, you will build and lead the operational foundation of BAMSI's Human Resources function. Your leadership ensures that workforce data is accurate, services are responsive, compliance obligations are met, and employees receive the support they need to succeed. Through operational excellence and strategic execution, you help create the infrastructure that enables BAMSI to fulfill its mission and support its workforce across the Commonwealth.