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Level 2 IT Support Technician

Roswell Toyota

Job Description

Job Description

Position Summary

The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.

We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.

Responsibilities

  • Provide remote and onsite technical support for business clients
  • Troubleshoot Windows 10 and Windows 11 operating systems
  • Configure and support desktop computers, laptops, printers, and mobile devices
  • Create, modify, disable, and troubleshoot user accounts in Active Directory
  • Support Microsoft 365 services including:
    • Exchange Online
    • Outlook
    • OneDrive
    • Teams
    • SharePoint
  • Troubleshoot network connectivity issues involving:
    • TCP/IP
    • DNS
    • vLANs
    • Subnets
    • DHCP
    • Wireless networking
    • VPN connectivity
  • Install and configure software applications
  • Assist with workstation deployments and upgrades
  • Maintain documentation and ticket notes
  • Follow cybersecurity best practices and security policies
  • Escalate advanced issues when necessary while maintaining ownership of client communication

Required Qualifications

  • Equivalent knowledge to:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
  • Minimum 1-3 years of IT support experience
  • Experience supporting Microsoft Windows environments
  • Basic Active Directory administration experience
  • Understanding of networking fundamentals
  • Knowledge of cybersecurity best practices
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Professional customer service attitude
  • Valid driver's license and reliable transportation

Preferred Qualifications

  • CompTIA certifications (A+, Network+, Security+)
  • Experience with:
    • Microsoft 365 Administration
    • Microsoft Entra ID (Azure AD)
    • Meraki Networking
    • Backup and Disaster Recovery Platforms
    • Remote Monitoring and Management (RMM) tools

What We Offer

  • Competitive compensation
  • Paid training and professional development
  • Opportunities for certification reimbursement
  • Career growth opportunities
  • Exposure to a variety of technologies and industries
  • Supportive team environment
Vacancy posted 3 days ago
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