Program Manager - Retail

Program Manager

At Henderson, we're about more than just buildings. We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours.

Position Summary

The Program Manager supervises production staff executing the work of the practice, including assigning project responsibilities, managing work performance, guiding employee development efforts, and fostering positive employee engagement. The Program Manager informs employment needs and decisions for production staff within the practice. The Practice Manager maintains production systems, standards, and processes that meet client needs and contributes to strong client relationships and development opportunities. This role is highly matrixed and may include accountabilities to all members of the Sector Leadership team for their sector. This position may be a part-time or full-time role based on the needs of the practice.

Essential Job Functions & Accountabilities

Operations - Assists the Practice Director to align resources appropriately with projects to maximize labor efficiency and prioritize client expectations. Provides feedback to Practice Director and Sector Operations Director regarding staffing and client needs to inform hiring decisions and/or improvement efforts. Serves as hiring manager for the practice leading interviews for production staff and project managers. Supervises production staff in project execution and client service to ensure consistency in service delivery across projects. Manages employee performance and operational needs, as necessary e.g., evaluations, employee development, discipline, timesheets. Other duties as assigned.

Employee Engagement & Teamwork - Practices effective employee relations and personnel management within the practice. Teams with technical managers to align appropriate training, development, and mentoring of talent. Communicates opportunities and gaps in employee development to practice and sector leadership. Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.

Client Experience - Manages client relationships, especially within their geographical region, as requested by Practice Director. May serve as a strategic client contact within local geographic region for assigned practice and/or for other practices building a new regional presence. Maintains knowledge and presence within the industry to contribute to project pursuits. Assists Practice Director and marketing staff to generate proposals and determine a profitable fee structure that aligns with the practice strategy.

Project Management - Ensures that production of drawings, specifications, reports, and analyses meet scope, schedule, cost and quality requirements, and practice trends. Serves as Project Manager for critical clients and projects within the practice, as needed.

Core Competencies

Communication - Keeps others well informed and prioritizes audiences, accuracy, and timeliness. Facilitates an efficient, consistent workflow and exchange of information. Adjusts communication based on needs and make-up of audience.

Integrity - Leads by example, challenges assumptions, and creates candid feedback loops. Aligns personal actions and words, extends and receives trust, and upholds commitments. Maintains the confidence of clients and colleagues, especially when handling sensitive information.

Quality Orientation - Creates a sense of urgency to tackle problems and rewards responsiveness. Recognizes opportunity for improvement, creating and supporting processes and feedback to improve results. Holds others accountable for doing their best work.

Teamwork/Inclusion - Promotes a culture of collaboration across roles and teams. Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict. Confronts exclusionary behavior and participates productively in discussions of diverse, sensitive societal topics.

Continuous Learning - Pursues challenging assignments and new knowledge. Encourages experimentation when faced with new challenges. Examines mistakes, clarifies lessons learned, and applies to future work.

Functional/Technical Expertise - Leverages area of expertise to contribute to team and company goals. Promotes an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives. Maintains knowledge, skills, and abilities relevant to success throughout job functions.

Leadership - INSPIRES THE ORGANIZATION Personifies the values of the organization and champions organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership. Navigates ambiguity and change in a positive way, proactively seeking support from leadership when needed. FOCUSES ON CLIENT EXPERIENCE Fosters positive client relationships and coaches others to do the same, striving for best-in-class service and internal and external client satisfaction. Anticipates and responds proactively to changes in client needs, priorities, and/or expectations, ensuring quality results. DEVELOPS THE STRENGTHS OF OTHERS Demonstrates empathy and builds strong relationships with colleagues. Seeks and shares productive feedback with candor to help others grow, celebrating the effort, progress, and everyday wins of colleagues. DRIVES ACCOUNTABILITY, QUALITY, AND INNOVATION Expects and drives high-quality results and welcomes innovative strategies, especially in times of change. Models financially responsible behaviors and coaches others to be fiscally mindful as employee-owners.

Required Education, Experience, Licenses & Technical Competencies

Bachelor's degree in any engineering, construction management, science, technology, marketing, or business preferred. Years of relevant experience in leadership/management position will be considered in lieu of requisite education. Eight (8) or greater years of relevant experience, with a minimum of two (2) years personnel or project management experience. Proven track record in contributing to the growth and development of client-focused engineering teams, as well as ability to motivate, direct, and coach staff. Demonstrates excellent motivation, team leading, and the ability to achieve goals and objectives. Broad proficiency of engineering design fundamentals and advanced knowledge of the A&E industry, codes, design guides, and standards. Knowledge may apply to a broad range of practice, project, or program types. Must demonstrate proficiency in all core competencies as described and characterized in this job description.

Physical & Other Requirements

Prolonged periods of sitting or standing at a desk and working on a computer. Ability to read, write and communicate in English.

Let's Talk Perks

We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.

Culture

• Flexible Work Hours (Because we all need to balance work and life.)
• Casual Dress Code (Be yourself, please.)
• Paid Volunteer Time (We literally pay you to volunteer.)
• Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
• Health and Wellness Initiatives (Get Fit and Stay Fit.)
• Receptive and Forward-Thinking Leadership (Our doors are always open.)
• Clear Career Path Options (We want you to excel.)

Benefits

• Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
• Employee Stock Ownership Plan (Yes, our employees are the owners.)
• Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.)
• Performance Bonuses (When you do well, we reward you for your work.)
• Comprehensive and Extensive Insurance (We've got you covered.)
• Paid Term Life and Disability (We've got your family covered, too.)
• Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
• Paid Time Off and Sick Time off (Take a break. You deserve it!)
• Financial Wellness & Coaching Program