Service Coordinator

Job Description

Job Description

POSITION SUMMARY 

The Service Coordinator is responsible for coordinating and managing service requests, scheduling jobs and projects, and ensuring the timely delivery of services to clients. This role serves as the primary point of contact for clients and technicians, facilitating communication and resolving issues, while maintaining accurate records and reports on service activity and performance. This role is also a common first step toward Service Manager and Branch Manager positions for those who want to grow within CraneTech. 

WHAT STEEL RIVER OFFERS 

• Medical coverage through Cigna, with a choice of three plan levels including an HSA-eligible option, plus dental coverage through Guardian (with an option that includes orthodontia) and vision coverage through Guardian VSP. 
• Company-paid Basic Life and AD&D insurance, with voluntary options for supplemental life, short- and long-term disability, critical illness, accident, and hospital indemnity coverage. 
• A 401(k) plan through Fidelity Investments with a company match — 100% of the first 3% and 50% of the next 2% of what you contribute — and eligibility to enroll on the first of the month after you're hired. 
• Free, confidential counseling, legal, financial, and work-life support through the company's Employee Assistance Program, telemedicine covered in full, and a company wellness program. 
• Paid time off that grows with your tenure, plus paid company holidays (including Veterans Day for veteran and active-duty employees). 

ESSENTIAL DUTIES & RESPONSIBILITIES 

The functions below are essential to this position. This list is representative, not exhaustive; the employee may perform other related duties as assigned. 

• Receive and process service requests from clients, sales, and management via phone, email, or online portal. 
• Coordinate with vendors to confirm timely delivery of materials, rental equipment, or subcontractor support. 
• Provide administrative support to the service department, including maintaining files, creating job and non-job related purchase orders, and processing invoices. 
• Schedule service jobs and projects, assigning technicians based on availability and expertise. 
• Communicate with clients to confirm appointments, provide service status updates, and address concerns. 
• Coordinate with technicians to ensure they have the necessary equipment and materials to complete assigned work. 
• Monitor service activities to ensure on-time completion that meets safety, quality, and customer experience standards while supporting profitability. 
• Track and document service requests, including client information, service details, and resolution outcomes. 
• Collaborate with sales, operations, and other departments to coordinate service activities and support business objectives. 

QUALIFICATIONS 

Education & Experience 

• Bachelor's degree in business administration, customer service, or a related field preferred; equivalent experience considered. 
• Proven experience in customer service or service coordination. 

Knowledge, Skills & Abilities 

• Proficiency in Microsoft Office Suite and experience with ERP and CRM software. 
• Excellent communication and interpersonal skills. 
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Flexibility to adapt to changing priorities and unexpected challenges. 
• Working knowledge of service management principles and best practices preferred. 

WORK ENVIRONMENT 

Profile C — Branch Administrative Role 

This position operates primarily in a branch office environment, with regular movement between the office and the adjoining shop floor. In addition to standard office conditions, the Service Coordinator must be comfortable standing and walking through active shop areas, which are not always clean and may involve grease, dust, noise, and moving equipment. This role regularly interacts with delivery drivers and vendors to confirm materials, rental equipment, and subcontractor support. 

TRAVEL REQUIREMENTS 

Minimal travel required; this role is based primarily in the branch office. 

REASONABLE ACCOMMODATION 

Steel River Companies is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their role, consistent with the Americans with Disabilities Act (ADA) and applicable state and local law. Employees or candidates who require an accommodation should contact Human Resources. 

EQUAL EMPLOYMENT OPPORTUNITY 

Steel River Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

ACKNOWLEDGMENT 

This job description is not intended to be an exhaustive list of all duties, responsibilities, and requirements associated with the role. Duties may change at any time with or without notice. I acknowledge that I have received, read, and understand this job description. 

Our goal is to dive into businesses that protect America’s infrastructure and inject them with fresh energy and ideas while honoring the legacy of the amazing people that built them. We are committed to the long game and building a business that will stand the test of time.

While we are relentless in our pursuit for improvement, we never lose touch with our roots. We measure results and use data as a tool but we continue to focus on the human elements of business.

We will never compromise on our values, and are committed to creating win-win deals with all our partners.

Company Description

Our goal is to dive into businesses that protect America’s infrastructure and inject them with fresh energy and ideas while honoring the legacy of the amazing people that built them. We are committed to the long game and building a business that will stand the test of time.\r\n\r\nWhile we are relentless in our pursuit for improvement, we never lose touch with our roots. We measure results and use data as a tool but we continue to focus on the human elements of business.\r\n\r\nWe will never compromise on our values, and are committed to creating win-win deals with all our partners.