Technical Support Representative ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Radiometer one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Radiometer life comes first. Our vision is to improve global healthcare with reliable fast and easy patient diagnoses. Were a team that celebrates diverse ideas and continuous improvement. Here youll find a place to grow and make a real impact with your unique perspective driving us forward in improving patient care.

Learn about the Danaher Business Syste m which makes everything possible.

Working a shift starting at 7:00 AM PT the Technical Support Representative for Radiometer is responsible for providing technical support to customers and internal teams via phone email and other electronic channels by diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment and related software.

This position reports to the Technical Support Manager is part of the Customer Support team and will be ONSITE at our facility located in Brea CA .

This is NOT an IT position .

In this role you will have the opportunity to:

• Provide client support and technical issue resolution to customers and primarily field service and sales associates via phone e-mail and other electronic medium.
• Configuration of clients equipment to provide reporting and interface functions. Also configure equipment software to connect to other Radiometer applications and equipment.
• Identify correct and document operational issues in Radiometer products used in client systems.

The essential requirements of the job include:

• Associates degree in computer or electronic engineering from college or technical school; Bachelors degree preferred.
• At least 1 year experience reading analyzing and interpreting general technical procedures schematics or governmental regulations; accurately writing reports and standard operating procedures (SOPs); efficiently presenting information and responding to questions from management and customers.
• At least 1 year of hands-on experience with hardware and software issues. Proficient Microsoft Office skills (Word Excel Outlook) iOS/OS skills and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.

Physical/Environment Requirements:

• Ability to regularly lift move slide raise and/or place up to 40 lbs. Ability to stand walk (prolonged) and sit; squat and kneel ascend and descend stairs; reach with hands and arms.

Radiometer a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

The hourly range for this role is $26.00-$30.00 per hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City for more information about conditions of any job offer please click here .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .

Required Experience:

Unclear Seniority