Dispatcher - Shuttle Dispatcher

Address: 1390 Old Bayshore Hwy, San Jose, CA 95112, USA Compensation: $27.00/hour Job Description WeDriveU is a leader in shared mobility solutions, connecting communities, campuses, and workplaces. We operate private shuttles and public transit systems across the U.S., serving millions of passenger journeys annually. With over 5,500 team members and 4,000 vehicles across 55 locations, we provide safe, reliable, and sustainable transportation options. Learn more at wedriveu.com . Position Overview The Dispatcher will handle a high volume of incoming calls, communicate with drivers, respond to emails, and troubleshoot issues throughout the day. Shift Hours Monday - Friday; 3:30 AM - 12:00 PM Responsibilities Monitor drivers during their routes. Provide specific instructions to drivers regarding passenger pickups and drop-offs. Investigate and resolve customer concerns. Monitor traffic and send alerts as needed. Record incidents for follow-up. Support the Lost and Found process. Ensure compliance with policies, safety rules, and regulations. Required Skills and Physical Demands At least 1 year of experience in dispatch, call center, customer service, or hospitality. Strong attention to detail and organizational skills. Proficiency in Microsoft Office Suite. Ability to use multiple software programs simultaneously. Excellent communication skills. Professional and energetic demeanor in a fast-paced environment. Experience with Transportation Management Systems (preferred). CDL (preferred). Benefits Physical Health Medical, Dental, Vision, and Life Insurance. Competitive pay. 401(k) with 4% match. Financial Wellness tools. Emotional Health Employee Assistance Program (EAP). PTO and paid holidays. Pet and Legal Insurance. Personal Development On-the-job training. Internal career growth opportunities. *Benefits vary by position and location. Equal Opportunity WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment free of discrimination or harassment. We value diverse backgrounds, skills, and perspectives to maintain a competitive advantage. #J-18808-Ljbffr Fountain