Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:
I’ve been part of State Farm since 2011 and opened my agency in 2016. As a proud mother of four, I know the importance of balance, teamwork, and creating a supportive environment — values that shape everything we do in our office.

Our team is active and community-driven. We love getting involved in local events like trunk-or-treats, sponsoring and participating in charity runs and marathons, and volunteering with Feeding Westchester. Giving back to the community that supports us is one of our greatest joys.

We also know how to keep things fun and connected internally — every Tuesday is Team Lunch Tuesday, where lunch is provided either in the office or out together as a team. It’s one of our favorite traditions and a great way to recharge and bond. Our agency offers 401(k), health, dental, and vision benefits, and we’re proud to have bilingual team members to better serve our diverse community.

If you’re looking for a place that combines purpose, teamwork, and a supportive culture — where you can grow your career while making a real impact — this could be the perfect fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alysa DiMarco - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.