Support Specialist

Our client is seeking a Support Specialis t to join their Asset Verification Services (AVS) Operations Team. This team plays a critical role in supporting Federal and State Government Agencies and Financial Institutions by helping ensure secure and accurate asset verification processes. Their work helps reduce fraud, accelerate eligibility determinations, and ensure public benefits reach those who need them most.

This position is ideal for someone who enjoys customer support, relationship management, problem-solving, and working in a mission-driven environment.

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Contrac t: 1-year contract to hi

re
Work Sched

uleEvanston,

• ILMonday–Fri
• day7:30 AM – 4:00 PM

CT

• itiesServe as a primary point of contact for financial institutions, field offices, and government agencies participating in AVS prog
• rams.Respond to inquiries via phone and email while documenting interactions and resolut
• ions.Provide training to financial institution personnel on system usage and proced
• ures.Process registrations and maintain institution and user account informa
• tion.Assist with transitioning participants to automated processing met
• hods.Support recruitment efforts for new financial institutions when ne
• eded.Meet established service-level agreements and performance met
• rics.Assist with mail processing and administrative support (Evanston locat
• ion).Contribute to additional department initiatives and projects as assi

gned.Qualifica

• tionsHigh school diploma requ
• ired.Previous customer support, administrative, operations, or related experience prefe
• rred.Minimum typing speed of 50
• WPM.Proficiency with Microsoft Excel, Word, and Out
• look.Comfortable working with PCs and web-based applicat
• ions.Strong verbal and written communication sk
• ills.Excellent organizational skills and attention to de
• tail.Ability to multitask and manage competing priori
• ties.Self-motivated, dependable, and able to work both independently and collaborati