Senior Technical Program Manager, Microsoft M365 Productivity & Collaboration

The FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.The TeamWe are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals.Your RoleAs a Senior Technical Program Manager in Productivity & Collaboration, you will lead the strategy, integration, and delivery of employee facing productivity and collaboration experiences across the enterprise.You will operate across a federated ecosystem of platforms, teams, and stakeholders, ensuring that services, including the Microsoft 365 stack of Teams, Exchange, SharePoint, OneDrive, Power Platform, Copilot, Viva, and supplemental communications, and learning experiences, are delivered as a cohesive, intuitive employee experience rather than fragmented point solutions.This role is accountable for enterprise level experience outcomes, including adoption, engagement, and employee productivity. You will translate business needs into integrated strategies, align roadmaps across multiple service owners, and drive coordinated execution across engineering, communications, HR/L&D, and business collaborators.You will serve as a trusted advisor to senior leaders, crafting decisions through clear strategy, data-driven insights, and compelling executive communication.What You’ll DoExperience Strategy & Roadmap LeadershipDefine and evolve a multi-year strategy for employee productivity and collaboration experiencesAlign platform investments, roadmaps, and initiatives to enterprise priorities and workforce needsEstablish an experience-led vision that spans tools, communications, and learning journeysCross Platform Program & Portfolio LeadershipLead a portfolio of sophisticated, interdependent programs spanning collaboration tools, employee engagement platforms, and experience servicesOrchestrate delivery across multiple product and service teams, ensuring alignment and integrationDrive prioritization, sequencing, and tradeoffs across a federated ecosystem of stakeholdersEmployee Experience IntegrationEnsure services are delivered as a cohesive, end-to-end experience across platforms such as Microsoft 365, Viva, and related toolsReduce fragmentation by aligning communications, learning, and product changes into a unified experience layerPartner with service owners to create consistent and scalable experience patternsFederated Change Management & AdoptionDefine and scale a federated change management model that enables consistent, high-quality adoption across decentralized teamsLead enterprise-wide adoption, learning, and communications strategies to drive behavior change and digital proficiencyMinimize employee disruption while maintaining velocity of innovation and deliveryExecutive Engagement & Strategic CommunicationDevelop executive level narratives, roadmaps, and briefingsFrame complex tradeoffs and recommendations to support decision making at senior levelsEnsure leadership communication is aligned, clear, and outcome drivenCross-Functional Leadership & AlignmentInfluence and align stakeholders across engineering, HR, communications, and business teamsBuild shared frameworks, governance models, and ways of working to support consistent execution at scaleDrive clarity in environments with distributed ownership and opposing prioritiesExperience Metrics & Continuous ImprovementDefine and supervise experience-oriented success metrics, including adoption, engagement, and employee productivityUse qualitative and quantitative insights to continuously improve services and programsIntroduce innovative approaches based on industry trends and emerging workplace technologiesProblem Solving & Issue ResolutionIdentify and resolve systemic issues impacting experience quality, adoption, or service effectivenessDrive root cause analysis and cross-team resolution across complex, integrated servicesYour ExperienceBachelor’s degree with 5+ years of relevant experience or equivalent practical experienceConfirmed experience leading cross-platform or enterprise level programs in digital workplace, productivity, or collaboration environmentsDemonstrated ability to drive adoption, engagement, and behavior change at scaleConsistent track record of influencing without authority across diverse collaboratorsExperience working in federated or matrixed organizations with distributed ownershipExpertise in program and portfolio management across multiple concurrent initiativesStrong understanding of Microsoft 365, collaboration tools, and employee experience platforms (e.g., Viva)Experience designing and delivering learning, communications, or change management strategiesExcellent executive communication and storytelling skillsDemonstrated ability to navigate ambiguity, define structure, and drive alignmentExperience applying human-centered design principles to employee experienceStrong analytical and problem-solving skills with a focus on experience outcomesExperience with agile delivery models and continuous improvement practicesMust have unrestricted work authorization in the country where this position is located.The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (e.g.: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).The salary range for this role is $190,100 to $294,700 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $209,100 to $324,100 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.Hiring RequirementsAs part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.Candidate AccommodationsWe’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact View email address on click.appcast.io with the position number and a brief description of your accommodation needs. Requests will be handled confidentially.Inclusion StatementWe are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity. #J-18808-Ljbffr Bill & Melinda Gates Foundation