Automotive Parts Counter Person

Job Description

Job Description

Job Description:

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy and efficiency. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies.

Responsibilities - We're looking for a Heavy-Duty Counter Parts Professional who:

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

Qualifications:

• Ability to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Able to work retail hours at any store location as assigned by management

At NAPA Auto Parts we strive to be a one stop shop for our customers and are always looking to grow our business with productive team members.

Company Description

At NAPA Auto Parts we strive to be a one stop shop for our customers and are always looking to grow our business with productive team members.