HOST/ESS - FINE DINING RESTAURANT

Host/Hostess

Are you a hospitality professional with experience in F&B and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Host/ess.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401(k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

About Fisher Island Club Hotel & Resort

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

Position: Host/Hostess

Reports to: Restaurant Manager

Department: Food & Beverage FLSA: Non-Exempt

Job Summary: Updated: 2019

A Host/Hostess presents a positive first impression of the Club's friendliness, excellent service and high standards.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive.

Primary Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed
• Contribute to team effort by accomplishing related results as needed
• Schedule dining reservations and arrange parties or special services for diners
• Address/take action on complaints and or issues raised by patrons
• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
• Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness
• Requisition menus and office supplies for wait staff.
• Monitor music level and ensure all lights and fans are operating properly.
• Ensure cleanliness of menus and all side-work is completed prior to opening
• Answer the phone within 3rd ring with a courteous/enthusiastic/efficient greeting according to Club standards
• Follow company Safety standards and follow safe working practices
• Complete all tasks as assigned

Education / Skills / Work Experience Required:

• High school diploma or equivalent preferred
• 6 months experience in a full-service restaurant preferred
• Ability to provide exceptional customer service in a fast-paced environment.
• Positive attitude and ability work well under pressure with all restaurant staff
• High-quality work while unsupervised
• Ability to follow instructions and ask questions for clarification if needed
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• A desire to help where needed and work as part of a team
• Passion for providing extraordinary service
• Ability to thrive in a fast-paced environment
• Appetite for learning and career progression
• Flexibility to work a flexible shift including weekends/holidays
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner

Working Conditions Associated with this Position:

• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to Guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)
• Ability to work a flexible schedule including weekends and holidays

Outside environment, exposed to heat and subject to elements/inclement weather

Equal Employment Opportunity - Drug free workplace