Pharmacy Technician - Call Center

Job Description

Job Description

Put your pharmacy technician skills to work in a fast-paced call center where you'll help patients and pharmacies navigate prescription benefits, resolve claims issues, and get the support they need. Earn $22–$23/hour in this temp to hire opportunity in Fresno, CA!

PHARMACY TECHNICIAN - CALL CENTER

LOCATION: Fresno, CA (93711) | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $22–$23 per hour, based on experience/certification

• Employment Type: Temp to hire | W2

• Schedule: Must be flexible to work any shift. Contact center operates 7 days a week, with shifts typically between 6:00 AM and 7:00 PM PST.

• Weekends may be required.

• Additional rotational after-hours support may be required.

ROLE IMPACT

The Pharmacy Technician – Call Center position supports patients, pharmacies, and healthcare partners by resolving prescription benefit questions, pharmacy claims issues, and prior authorization inquiries. This role ensures accurate information, timely issue resolution, and exceptional customer service in a fast-paced pharmacy benefit management (PBM) contact center.

KEY RESPONSIBILITIES

• Handle inbound calls from patients, pharmacies, and healthcare partners, providing accurate information about prescription benefits,

pharmacy coverage, and plan details while following information-release policies.

• Troubleshoot pharmacy claims submissions, assist with prior authorization inquiries, and document interactions accurately in ticketing systems.

• Deliver omnichannel customer support across phone, email, chat, and digital platforms while maintaining service quality and efficiency.

• Resolve customer concerns, escalate complex issues appropriately, and maintain pharmacy outreach queues.

• Collaborate with internal departments, support special projects, and adapt to changing contact center priorities.

MINIMUM QUALIFICATIONS

• High school diploma or GED required. • Current Pharmacy Technician license or certification in good standing from at least one state required. • Minimum 2 years of customer service experience, with strong communication, problem-solving, multitasking, and computer skills.

CORE TOOLS & SYSTEMS

• Pharmacy Benefit Management (PBM) systems and pharmacy claims processing • Prior authorization support and pharmacy benefit plan information • Customer relationship management (CRM) and ticketing systems • Omnichannel contact center platforms (phone, email, chat) • Microsoft Outlook, Excel, Word, and Teams

PREFERRED SKILLS

• Bachelor's degree in a related field.

• Pharmacy, PBM, or healthcare industry experience.

• High-volume call center experience supporting patients or healthcare members.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required.

• Regularly operates a computer, mouse, keyboard, and occasionally other standard office equipment, such as a printer, copier, and phone.

LEGAL NOTICE

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