Customer Care Representative I

Job Overview Customer Care Representative I – Anticipated End Date: 2026-07-03. Location: This role enables associates to work virtually full-time, except for required in‑person training sessions. Candidates must reside within a commutable distance to Seven Fields, PA. If not located within a reasonable commuting distance, you will not be considered unless accommodation is granted as required by law. Hours: Monday through Friday – 8:00 AM to 4:30 PM Eastern or 8:30 AM to 5:00 PM Eastern on a rotating schedule. Responsibilities Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyze problems and provide information/solutions. Operate a PC/image station to obtain and extract information; document information, activities and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues. Under immediate supervision, receive and place follow‑up telephone calls or e‑mails to answer routine customer questions. Use computerized systems for tracking, information gathering and troubleshooting. Additional Expectations Proficient at maintaining focus during extended periods of sitting while handling multiple tasks in a fast‑paced, high‑pressure environment. Strong verbal and written communication skills, both with virtual and in‑person interactions. Attentive to details, critical thinker, and problem‑solver. Demonstrates empathy and persistence to resolve caller issues completely. Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual effort. Structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Qualifications High school diploma or equivalent. Previous experience in an automated customer service environment. Logical combination of education and experience providing an equivalent background. Preferred Skills / Competencies Strong oral, written and interpersonal communication skills. Problem‑solving skills. Facilitation skills. Analytical skills. Employment Details Job level: Non-Management, Non-Exempt. Workshift: Monday‑Friday as above. Job family: CUS > Care Reps. EEO Statement Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws. #J-18808-Ljbffr