Property Manager

Property Manager

Under the supervision of the Property Supervisor and directional support of the Director of Property Management, the Property Manager is responsible for managing their assigned building to ensure effective fiscal, physical, and social soundness. The Property Manager oversees the day-to-day operations, including administration, facilities, compliance with regulatory and legal requirements, and marketing, of an 80-unit supportive housing community for single adults and families, primarily veteran head of households. The Property Manager will ensure stable operations by working with the services staff to foster a healthy community for tenants. The Property Manager will document and undertake all maintenance requests and equipment replacements in a timely manner and ensure that the building is well maintained. The Property Manager is also responsible for preserving open lines of communication between all parties involved in the operation of their property, and for compliance with A Community of Friends (ACOF) policies and procedures.

The Property Manager must live and work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a strength-based social service approach. In addition, this individual must possess excellent communication and interpersonal skills and be able to work with people who have experienced homelessness. Applicants must have an understanding of individuals with a range of disabilities, including physical, mental and emotional.

Essential Duties

Community Management

• Responsible for the overall operation of assigned supportive housing property.
• Meet and interview prospective tenants to determine eligibility based on established criteria.
• Show vacant units and property amenities based on ACOF's established procedures.
• Conduct move-in certifications and annual recertifications.
• Coordinate move-in and review rental lease and house rules with tenants.
• Collect rents and maintain computer records according to ACOF established procedures.
• Maintain regulatory compliance by assuring all files are accurate and audited.
• Maintain compliance with reporting requirements, business permits/licenses, rules, regulations, policies, and procedures.
• Perform functions related to leasing and lease renewal in accordance with Fair Housing, funder requirements, and ACOF's Property Management policies and procedures.
• Conduct property and unit inspections and respond to third party inspection reports.
• Order office and property supplies as needed and submit check requests to accounting for payment.
• Other duties related to day-to-day operations tasks may be assigned.

Repair & Maintenance Management

• Coordinate and schedule repairs and work orders with maintenance staff, as needed, and seek approvals from the Property Supervisor and Asset Manager, as per policy and procedures.
• Perform daily walk-through of assigned property(s) and conduct light housekeeping.
• In coordination with maintenance staff, ensure that the property's appearance is well maintained.
• Schedule annual inspections and maintenance of gutters, fire extinguishers, air conditioners, heaters, smoke alarms, project fire system, backflow system, storm drains, and other systems as required.
• Maintain a tracking log of major purchases, replacements, and maintenance repairs.
• Coordinate with outside vendors.

Tenant Relations & Management

• Respond to tenant complaints and questions professionally and within a reasonable time frame, to avoid grievances.
• Identify and report complex situation(s) and/or potential concern(s) involving the property and its tenants to direct supervisor in a timely manner.
• Prepare detailed written incident reports in accordance with ACOF's procedures.
• Prepare and post professionally written notices to tenants (i.e., warnings, inspections, etc.).
• Counsel tenants who are not complying with the terms of the lease and concerning delinquent payments.
• Recommend eviction if tenant behavior warrants and prepare related documentation to support the recommendation.
• Refer tenants with special problems, such as economic, social, legal, health, etc. to Services staff or agencies that can help.
• Regularly meet with Case Managers or other service providers, if appropriate, to proactively address issues and promote retention, assist with tenant activities, address specific problems, plan meetings, or support activities, as appropriate.
• Assure all tenants are treated fairly and consistently.
• Participate in hearings and appeals, as needed

Position Requirements

To perform effectively in this position, the incumbent must have these Basic Qualifications:

• High school diploma or equivalent
• Minimum two years of property management experience, with preferred experience in LIHTC, HUD, and/or HOME program.
• Knowledge of Microsoft Office software (Word, Excel and Outlook).
• General knowledge of property management software (RealPage, etc.).
• Ability to develop and implement budgets and variance reports.
• Skills in tenant problem solving and de-escalation.
• Professional and positive attitude towards tenants, staff, vendors, and other organizations.
• Access to a personal vehicle or alternative reliable transportation to be used to conduct ACOF business.
• Ability to meet California minimum and ACOF insurance requirements if driving on company business.
• Required to live on-site (for buildings with 16 or more units).

Preferred Qualifications

• Bachelors degree.
• Experience leasing up a new affordable housing development.
• Experience in or knowledge of the Housing First model for Permanent Supportive Housing.
• Bilingual Spanish/English.
• Valid CA driver's license.