Deputy Director of Operations

Position Overview Under the supervision of the Director of Operations the Deputy Director of Operations provides administrative support to facilitate the efficient functioning of the organization. This position involves analyzing services and operations, interpreting complex rules and regulations, and maintaining knowledge of organizational priorities. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment. Salary Commensurate with education and experience Minimum Qualifications Bachelor’s degree in public administration, Business Administration, Management, Finance, or closely related discipline plus three years of professional level experience in operations, administration, or management; or an equivalent combination of education and experience, substituting one additional year of professional or technical experience for each year of the required education. Experience working within a governmental, regulatory, or highly structured environment. Knowledge of public sector financial administration or management. Preferred Qualifications Experience in government software, such as Munis and SAGE50 Accounting Software Experience working within a governmental, regulatory, or highly structured environment Knowledge of public sector financial practices, procurement processes, and contract administration Ability to analyze operational and financial data Experience with budget development, monitoring, and fiscal controls Demonstrated financial management experience, including managing and maintaining balance sheets. Essential Functions Knowledge and Skills Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders. Proficient in Microsoft Office Suite and other relevant software applications. Excellent analytical skills with the ability to interpret and apply complex information. Ability to analyze and assess services and operations for quality, efficiency, and effectiveness, and to make recommendations for improvements. Ability to interpret and apply complex rules, regulations, policies, and procedures. Ability to abstract and present significant facts from data. Knowledge of organization, workflow, staffing, forms, and procedures. Knowledge of the Board of Commissioners’ roles and priorities. Strong organizational skills with attention to detail and accuracy. Ability to prioritize tasks effectively and work efficiently in a fast-paced environment. Ability to work independently with minimal supervision and as part of a team. Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion. Adherence to ethical standards and professionalism in all interactions and duties. Office Coordination and Administrative Support Coordinate office activities to ensure efficient operations of the Cleveland County Board of Commissioners office. Perform a full range of administrative duties, including typing, filing, and managing correspondence. Schedule and organize meetings, appointments, and events for Commissioners. Prepare and maintain office records, reports, and correspondence related to the Commissioner's area of responsibility. Assist with special projects and initiatives as assigned by Commissioners. Communication and Correspondence Management Draft and proofread correspondence, reports, and other documents for accuracy and clarity. Manage incoming and outgoing communications, including emails, phone calls, and mail. Serve as a point of contact for inquiries from the public, stakeholders, and other County departments. Records Management and Documentation Maintain organized filing systems for easy retrieval of documents and records. Ensure confidentiality and security of sensitive information and records. Update and maintain databases and spreadsheets as needed for tracking purposes. Essential Competencies Effective Communication: Clearly and concisely expresses ideas, actively listens, and demonstrates understanding. Adapts communication style to fit audience and situation. Exceptional Customer Service: Goes the extra mile to deliver outstanding service. Maintains a positive and helpful attitude, using appropriate language, tone, and behavior to positively represent the County and leave a favorable impression. Team Collaboration: Works effectively with others towards shared goals, displaying open-mindedness, respect, and responsiveness to diverse ideas and perspectives. Shares knowledge and experience, committed to achieving team objectives, and understands the value of collaborative efforts for success. Knowledge of technology and ability to use it to maximize efficiency and services: Tech-savvy with proficiency in software, hardware, and relevant technological tools. Quickly adapts to emerging technologies. Identifies opportunities to utilize technology for process optimization, task automation, and enhancing customer experiences. Thrives in fast-paced environments: Works well under pressure, stays calm and focused, prioritizes tasks, and adapts to changing circumstances while maintaining professionalism. Possess strong analytical and problem solving skills: Accurately interprets instructions and guidelines, analyzes complex situations, identifies key issues, patterns, and connections, and develops logical solutions. Proficient in critical thinking, anticipating potential problems, and innovatively addressing them. Demonstrate excellent planning and organizational skills: Show strong planning and organizational abilities, including setting clear objectives, breaking down tasks into manageable steps, delegating when needed, and consistently meeting deadlines. Also adept at adapting to changing circumstances by developing contingency plans. Physical Demands and Working Conditions Work is typically performed in a climate-controlled office setting with exposure to moderate noise. While performing the duties of the job, employees are frequently required to talk, stand, and walk. This position requires extended periods of sitting and daily use of computers and phones. Must be able to remain in a stationary position 75% of the time. Ability to stand, reach, and bend 50% of the time. Operates a computer and other office productivity machinery, such as a calculator, copy machine/printer, office telephone 75% of the time. Ascends/descends stairs 25% of the time. Communicate with others accurately and effectively 100% of the time. Ability to lift 25 lb. Benefits Highlights Several health, dental, and vision options for both employees and employees + dependents. 14 paid Holidays, 15 days of Vacation, and 15 days of Sick Leave per year. Retirement Savings Plans. Equal Employment Opportunity Statement Cleveland County provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cleveland County complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr