Intake Coordinator

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 105 Willowbrook Way Se City: Calhoun State: Georgia Postal Code: 30701 Job Description Screens all new patients, ensuring intake submissions are complete and include all necessary documents and records. Contacts patients to request or complete missing information required for intake review submission. Obtains insurance information and forwards it to financial personnel, scanning, entering, and updating all pertinent records into the database. Conducts phone interviews with patients and accurately enters information into medical history intake forms. Ensures patient appointments are completed per department standards and pre-schedules associated patient educational classes as appropriate. Coordinates the collection of tests, reports, and dictations necessary for patient evaluations, retrieving and documenting information accurately into patient medical records. Triages patient needs and directs inquiries appropriately, accessing Priority Consult scheduling screens and contacting patients with physician recommendations for care plans. Mails required and informational program materials and tracks programmatic surveys, ensuring information is entered into the program database. Prepares standard quality and benchmarking reports, basic spreadsheets, and other necessary documentation. Utilizes professional interpersonal skills and displays a caring and courteous attitude, representing the department positively. Promotes and contributes positively to intradepartmental relationships, maintaining confidentiality of patient and departmental information at all times. Assists with coordination of department meetings and other clerical responsibilities in the absence of department administrative support. Other duties as assigned. Knowledge, Skills, and Abilities Exceptional communication and organizational skills. [Required] Proficiency in using computer, word processing, and email system. Secretarial skills including Word, Excel, Outlook, and PowerPoint. [Required] Self-motivated with the ability to multi-task and adapt to changing program needs. [Required] Ability to display professional interactions with all levels of internal and external customers. [Required] Able to promote the highest quality of service with a spirit of willingness and cooperation to both patients and staff. [Required] Able to work independently and accurately, using good judgment in all situations, and possessing communication and organizational skills. [Required] Able to maintain confidentiality in accordance with Hospital policy and HIPAA regulations. [Required] General knowledge of health insurance authorization process and billing codes. [Required] Excellent verbal and written skills. [Required] Ability and willingness to multitask. [Required] Able to work independently or in a team environment. [Required] Medical terminology. [Preferred] Knowledge of electronic medical record. [Required] Understanding of health insurance authorization processes. [Required] Familiarity with radiologic procedures, terminology, and modality requirements. [Preferred] Familiarity with genetic counseling terminology. Highly [Preferred] Working knowledge of programs, policies, and resources. [Preferred] Education Associate [Preferred] High School Grad or Equiv [Required] Field of Study N/A Work Experience 1+ administrative support in a healthcare setting [Required] Additional Information N/A Licenses and Certifications N/A Physical Requirements Physical Requirements - Pay Range $18.03 - $28.85 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr