Third-Party Services Tactical Specialist

Overview

Join Our Team at Wheels Up

At Wheels Up were proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.

Role Overview: What Youll Be Doing

This role serves as the primary Third-Party Services tactical resource for managing operator engagement disruption-related information flight readiness validation and internal coordination during the most time-sensitive portion of the flight lifecycle. The Specialist ensures that Third-Party Operators Commercial Pods Enterprise Operations Control Flight Services Managers and internal operations teams are aligned around accurate timely and actionable information.

Location: Chamblee GA (Wheels Up Member Operations Center)

Responsibilities

Your Key Responsibilities (Essential Functions)

• Serve as the dedicated Third-Party Services tactical resource for flights inside 72 hours of departure with heightened focus on the night prior and day of flight.
• Engage directly with Third-Party Operators to confirm flight readiness changed trip details timing expectations aircraft status crew status FBO information and operational constraints.
• Serve as the primary Third-Party Services tactical partner to Commercial Pods Flight Services Managers Enterprise Operations Control GRP Mission Planning Flight Control Scheduling Dispatch and other internal operations teams.
• Support recovery coordination for third-party flights impacted by service interruptions inside the tactical window including the night prior and day of flight.
• Perform elevated final readiness checks for third-party flights approaching execution including review of operator aircraft crew FBO itinerary passenger timing and service details.
• Serve as a senior resource for Third-Party Services Coordinators handling complex operator updates tactical-window questions disruption workflows or time-sensitive trip changes.
• Maintain accurate timely and complete documentation of operator updates changed trip details disruption activity recovery actions internal communications and unresolved items.

Qualifications

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Minimum of 3-5 years of experience in private aviation aviation operations charter operations vendor coordination flight support customer operations or a similar operational role.
• Demonstrated success handling operator communication itinerary review trip changes flight readiness checks or third-party coordination in a time-sensitive environment.
• Experience supporting day-prior or day-of flight execution irregular operations service interruptions recovery coordination or operational escalation strongly preferred.
• Strong written and verbal communication skills required.
• High school diploma or equivalent required; bachelors degree in aviation management Business Operations or related field preferred.
• Ability to work a full-time in-office schedule at the Member Operations Center including varying shifts weekends holidays and non-standard hours as required to support operational coverage.

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• Prior experience as a Third-Party Services Coordinator Lead Coordinator Enterprise Operations Manager Flight Services Manager charter operations coordinator flight coordinator dispatcher or similar aviation operations role.
• Familiarity with Third-Party Services workflows Task Manager GRP operator communication channels FBO coordination final itineraries trip construction recovery workflows and internal escalation procedures.
• Experience managing operator-driven changes involving aircraft substitutions tail changes crew deviations FBO changes airport constraints maintenance issues routing updates delays or service recovery.
• Demonstrated ability to support high-touch customer-facing teams by providing accurate operational information during time-sensitive or disrupted flight activity.

Physical Requirements

We want to make sure youre fully equipped for success. Heres a look at any physical requirements needed for this role:

• Standard office and computer usage required

What We Offer

Salary Range & Benefits

At Wheels Up we believe in fair compensation based on experience skills and qualifications. The yearly compensation for this role ranges from $65000- $75000 depending on a variety of factors. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you may be eligible for a discretionary annual incentive program which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical Dental and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas.

Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex national origin age disability pregnancy status genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.

Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.

Need Accommodations

If you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!

Your Key Responsibilities (Essential Functions)

• Serve as the dedicated Third-Party Services tactical resource for flights inside 72 hours of departure with heightened focus on the night prior and day of flight.
• Engage directly with Third-Party Operators to confirm flight readiness changed trip details timing expectations aircraft status crew status FBO information and operational constraints.
• Serve as the primary Third-Party Services tactical partner to Commercial Pods Flight Services Managers Enterprise Operations Control GRP Mission Planning Flight Control Scheduling Dispatch and other internal operations teams.
• Support recovery coordination for third-party flights impacted by service interruptions inside the tactical window including the night prior and day of flight.
• Perform elevated final readiness checks for third-party flights approaching execution including review of operator aircraft crew FBO itinerary passenger timing and service details.
• Serve as a senior resource for Third-Party Services Coordinators handling complex operator updates tactical-window questions disruption workflows or time-sensitive trip changes.
• Maintain accurate timely and complete documentation of operator updates changed trip details disruption activity recovery actions internal communications and unresolved items.

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Minimum of 3-5 years of experience in private aviation aviation operations charter operations vendor coordination flight support customer operations or a similar operational role.
• Demonstrated success handling operator communication itinerary review trip changes flight readiness checks or third-party coordination in a time-sensitive environment.
• Experience supporting day-prior or day-of flight execution irregular operations service interruptions recovery coordination or operational escalation strongly preferred.
• Strong written and verbal communication skills required.
• High school diploma or equivalent required; bachelors degree in aviation management Business Operations or related field preferred.
• Ability to work a full-time in-office schedule at the Member Operations Center including varying shifts weekends holidays and non-standard hours as required to support operational coverage.

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• Prior experience as a Third-Party Services Coordinator Lead Coordinator Enterprise Operations Manager Flight Services Manager charter operations coordinator flight coordinator dispatcher or similar aviation operations role.
• Familiarity with Third-Party Services workflows Task Manager GRP operator communication channels FBO coordination final itineraries trip construction recovery workflows and internal escalation procedures.
• Experience managing operator-driven changes involving aircraft substitutions tail changes crew deviations FBO changes airport constraints maintenance issues routing updates delays or service recovery.
• Demonstrated ability to support high-touch customer-facing teams by providing accurate operational information during time-sensitive or disrupted flight activity.

Physical Requirements

We want to make sure youre fully equipped for success. Heres a look at any physical requirements needed for this role:

• Standard office and computer usage required

Required Experience:

IC