Team Member, MilkShake Factory (Downtown)

Job Description

Job Description

✨Join Our Team ✨

Do you love milkshakes, chocolate, and creating unforgettable moments? At  the MilkShake Factory , our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

We’re looking for energetic, customer-focused  Team Members to help us keep things spinning, shaking, and smiling every day.

Why You’ll Love Working Here

We believe in taking care of our team just like family. Here’s what you can expect:

•   Competitive Wages + Tips
•   Flexible Schedules (perfect for students, parents, or anyone who needs balance)
•   Growth Opportunities into management and beyond
•   Medical, Dental, Vision, & Life Insurance eligibility
•  401k with Employer Match
•   Paid Time Off + Holiday Pay
•   Pittsburgh Penguins® Partnership Perks – tickets, merch, and more!
•   Free Milkshake Each Shift
•  40% Employee Discount (chocolate included!)

What You’ll Do

As a Team Member, you’ll be the reason guests leave with a smile. You’ll:

• Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
• Share our story and products while providing  exceptional customer service
• Help guests discover new favorites through sampling, recommendations, and upselling
• Keep our shop organized, clean, and stocked (from retail shelves to freezers)
• Support fun seasonal promotions and displays
• Ensure food safety and cash-handling practices are always followed
• Jump in as needed to keep the team moving smoothly

✅What We’re Looking For

• Strong  people skills — friendly, approachable, and ready to connect
• Ability to thrive in a  fast-paced team environment
• Attention to detail with a focus on safety and quality
• Flexible availability — mornings, nights, weekends, and holidays
• Customer service or cash-handling experience is a  plus
• Bring the energy- you’ll need it movin’ and shakin’ on your feet all day!

About Us

At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll  create experiences . We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.

Ready to shake things up?  Apply today and join the sweetest team in Pittsburgh!

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.