Customer Service Associate Full-time

Capitol Hill, 115 Belmont Ave E, Seattle, Washington, United States of America Job Description Posted Friday, June 26, 2026 at 10:00 AM Job Title: Customer Service Associate Department: Retail Operations FLSA Status: Non-Exempt Reports to: Store Manager Pay Rate: $21.80/hour About the Position The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions. Essential Functions and Responsibilities Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service. Answer store phones, and make intercom announcements and communicate through telephone and wireless audio systems. Operate POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions. Monitor the level of customer service on all cash registers calling for backup when needed. Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault. Maintain a clean work environment. Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents. Build and maintain internal and external customer satisfaction. Contribute to team effort by accomplishing related results as needed. Perform other duties as assigned. Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school graduate or equivalency but not required. Minimum 1 year retail/customer service experience. Ability to handle requests quickly and efficiently. Ability to work independently without direct supervision. Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams). Ability to learn new technology and software as related to the job. Certificates, Licenses, or Registrations N/A Physical Abilities While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance. Essential Mental/Sensory Abilities Problem Solving Communicating with the public Verbal and written communication skills While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule. Benefits A health plan that includes medical, dental, vision and prescription coverage 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee) Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability Flexible Spending Accounts (FSA) Plan Roth and 403(b) Retirement Savings Plan program Paid vacation, (9) holiday and sick time Limited paid time off for Jury Duty and Bereavement Leave Employee referral bonus Employee Assistance Program (EAP) Paid Job Training EEO Statement Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. #J-18808-Ljbffr Evergreen Goodwill