Printer Repair Technician

Printer Repair TechnicianSchedule: Monday - Friday, 8AM - 5PMAt AD Solutions, we're transforming how workplaces operate with cutting-edge technology solutions that improve productivity and efficiency. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that help businesses save costs, enhance operations, and drive revenue.As a fast-growing, high-energy organization, we are looking for experienced Printer Repair Technicians who take pride in their technical expertise, thrive in a fast-paced environment, and are ready to elevate their careers with a company that values skill, innovation, and customer service excellence.Why Join AD Solutions?Work with the best – Join a highly skilled technical team at a company recognized on the Inc. 5000 list of fastest-growing companies in America for two consecutive years.Competitive pay & benefits – We value your expertise and offer a comprehensive compensation package.Career growth & stability – With expansion across Florida, we provide long-term career opportunities and paths for advancement.Supportive team culture – We believe in winning together, solving challenges with determination, and experimenting courageously to drive innovation.What You'll DoAs a Printer Repair Technician, you will be responsible for diagnosing, repairing, and maintaining advanced office technology solutions in a designated service area. You will provide hands-on technical support while building strong relationships with customers, ensuring their equipment runs at peak performance.Key Responsibilities:Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide-format devices, and fax machines.Perform preventative maintenance and complex repairs on color and black-and-white office equipment.Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently.Adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals.Use software on a company-issued mobile device to receive and close repair tickets.Provide exceptional customer service, offering clear and professional updates on repair status.Maintain a well-stocked service vehicle with the necessary tools, parts, and inventory.Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources.What You Bring to the Team3-5+ years of hands-on experience diagnosing and repairing copier equipment. (Sharp, HP, or Brother brand equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn).Strong mechanical and troubleshooting skills with a passion for problem-solving.Ability to work independently in the field while staying connected to the larger support team.Excellent customer service skills with the ability to build trust and rapport with clients.Familiarity with networking and internet protocols is a plus.Valid driver's license and clean driving record – You'll be servicing customers onsite.A degree from a technical or vocational school is a plus but not required.Your ImpactAs a skilled Printer Repair Technician, you're not just fixing machines—you're keeping businesses running. Your expertise ensures that clients experience minimal downtime, enhancing their operations and strengthening AD Solutions' reputation as a trusted technology partner.Take the Next Step in Your Career!Join AD Solutions, where your skills are valued, your growth is supported, and your work makes a real impact. Apply today and become part of a company that prioritizes innovation, teamwork, and customer success.