Member Service Representative

Member Service Representative

Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations.

We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals sharing a common goal, to create exceptional member experiences. Our culture is meant to encourage trust and allow collaboration, while enabling each employee to meaningful impact our organization as well as the communities we serve.

Employee Benefits include:

• $1,000 New Hire Welcome Bonus after 90 days
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

POSITION INFORMATION

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule

Rotation: Mon-Fri, should be available to work 7:45am for earliest shift, and until 6:15pm on latest shift; Also some Saturdays 9am-12pm.

Our Ideal Candidate:

- Collaborative teammate with excellent interpersonal and communication skills.

- Great listener with strong desire to help people.

- Ability to accurately process transactions and requests.

- Thrives handling multiple tasks in fast paced, service-oriented environment.

- Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do:

Accurately process teller transactions, including deposits, withdrawals, and loan payments.

Serve as primary contact and build relationships with CFCU members.

Understand and cross-sell CFCU products and services.

Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling.

Work Schedule: Monday thru Friday and rotating Saturdays.

Education and Qualifications

High school diploma or G.E.D. required.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.

Communication Federal Credit Union