Technical Project Manager

The IT Project Manager, I&O, is a critical role responsible for driving end-to-end delivery of complex, multi-workstream infrastructure programs. This position requires a practitioner who can operate with strategic clarity and tactical precision — translating I&O objectives into executable plans, navigating ambiguity, and consistently delivering measurable business outcomes. The PM serves as the primary delivery lead for priority infrastructure initiatives spanning marketing solutions, service monitoring solutions, cloud migration, data center operations, network modernization, end-user computing, and IT service delivery. In addition to direct project ownership, this role will partner closely with the Enterprise Systems PMO to uphold shared standards, governance rigor, and cross-functional alignment. KEY RESPONSIBILITIES Own the full project lifecycle — initiation through closing — for complex, multi-workstream IT infrastructure programs and portfolios Translate I&O strategic objectives into program charters, integrated roadmaps, and measurable success metrics (KPIs/OKRs) Manage a concurrent portfolio of initiatives, balancing capacity, risk, cross-program dependencies, and critical path constraints Define and maintain integrated program and project plans, including milestones, release schedules, and resource forecasts Lead structured risk, issue, and change management processes; develop remediation and mitigation plans; escalated critical items to senior leadership with clear context and recommended actions Oversee vendor relationships, contracts, and SLAs — holding third parties accountable to delivery commitments and quality standards PMO Standards & Governance Establish, maintain, and continuously improve PMO standards, templates, and processes for IT Infrastructure in alignment with the Enterprise Systems PMO Champion consistent practices for project intake, prioritization, and approval in partnership with I&O leadership Drive executive-level status reporting, dashboards, and communication routines — delivering data-driven insights on portfolio health, spend, and risk Apply and promote the appropriate delivery methodology (Agile, Kanban, Waterfall, or hybrid) based on project context and stakeholder needs Ensure financial governance discipline: forecasting, budget tracking, variance analysis, and timely escalation of budget risks across programs Stakeholder Engagement & Cross-Functional Alignment Serve as the point of contact and accountability for project or program stakeholders across IT, Finance, Security, and Operating Company Business units Facilitate requirements gathering, scope definition, and decision-making with technical and non-technical audiences Define clear roles, responsibilities, and accountability frameworks aligned to I&O delivery standards Communicate project status, risks, and decisions with precision and executive presence — adjusting style and detail level to audience Build and sustain trusted relationships across engineering, operations, security, and vendor teams Hands-On Delivery & Team Leadership Directly manage high-priority or high-complexity infrastructure projects when the situation demands, leading from the front Coordinate internal resources, vendors, and third-party partners with clear expectations, accountability, and delivery rigor Ensure seamless transition of completed solutions to operations, including runbooks, support models, and knowledge transfer documentation Foster a team culture of accountability, continuous improvement, and delivery excellence REQUIRED QUALIFICATIONS 5+ years of progressive IT project and program management experience, including delivery of complex, multi-workstream infrastructure initiatives Demonstrated expertise across IT infrastructure domains, including one or more of the following: End-user computing, collaboration tools, and workforce productivity Cloud migration & hybrid infrastructure (AWS, Azure, GCP) Data center operations, consolidation, or modernization Network infrastructure Cybersecurity infrastructure and compliance programs Telephony, facilities, and construction-related IT projects Strong command of Agile, Kanban, and Waterfall methodologies with the judgment to select the right approach for each context Proven experience managing program and project budgets of $100K+ Proficiency with enterprise PM tools (e.g., Projility, Smartsheet, MS Project, Jira, or ServiceNow PPM) Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and data visualization for executive reporting Exceptional communication, facilitation, and negotiation skills with senior and executive leadership Demonstrated ability to manage cross-functional, geographically distributed teams with follow-through and accountability Bachelor’s degree in Information Technology, Computer Engineering, Business Administration, or equivalent professional experience PREFERRED QUALIFICATIONS PMP (Project Management Professional) or PRINCE2 certification; program-level certification (PgMP) a strong plus ITIL v4 Foundation or higher — practical experience applying ITSM frameworks to infrastructure delivery Experience building or maturing PMO practices within an I&O or enterprise IT environment Background in organizational change management (Prosci ADKAR or equivalent) and technology adoption programs Experience with IT tools and software deployments, construction and building facilities IT infrastructure (structured cabling, AV, access control, etc.) Familiarity with financial systems and IT cost allocation models (CapEx vs. OpEx treatment of infrastructure programs) CORE COMPETENCIES Strategic & Delivery Leadership Interpersonal & Organizational Effectiveness Leads through ambiguity with sound judgment and a solutions-first mindset Drives transformation and continuous improvement Balances strategic perspective with hands-on delivery when needed Applies disciplined risk thinking and proactive issue management Holds self and others accountable to commitments and quality standards Builds trust through clear, respectful, and transparent communication Demonstrates executive presence and active listening in complex stakeholder environments Collaborates across organizational boundaries with a service‑minded approach Acts with integrity, reliability, and openness to feedback Adapts communication style to technical and executive audiences #J-18808-Ljbffr