Senior Implementation Manager

The Senior Implementation Manager is responsible for leading complex, multi-product implementations and optimization projects that drive accelerated time-to-value and long-term customer success. Building on the core responsibilities of the Implementation Manager, the Sr Implementation Manager owns higher-complexity deployments, including enterprise-scale customers, integrations, and advanced onboarding workflows Senior Implementation Managers act as trusted advisors to customers, applying deep product expertise, consultative strategy, and UpKeep’s AI Intelligence Suite to modernize maintenance operations, standardize data, and unlock advanced automation. They also play a critical role in scaling implementation excellence by mentoring peers, shaping best practices, and partnering cross-functionally on new product and process initiatives Core Implementation Ownership Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams Advanced AI & Data Leadership Expertly leverage AI-driven tools to structure, clean, standardize, and transform complex datasets at scale Design and execute advanced data migration strategies, including multi-system normalization, hierarchy modeling, and validation frameworks Apply UpKeep’s AI Intelligence Suite to automate manual workflows, improve operational efficiency, and elevate customer maintenance strategies Identify opportunities to introduce or pilot new AI-enabled onboarding methods to improve speed, accuracy, and scalability Enablement, Mentorship & Scale Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution Contribute to the development and refinement of implementation playbooks, templates, and best practices, including AI and automation workflows Share lessons learned and delivery insights to continuously improve implementation processes and customer outcomes Cross-Functional & Strategic Impact Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions Advocate for customer needs and implementation insights to influence product and process improvements Support pre-sale and post-sale alignment for complex customers when needed Benefits Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration. Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested. Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance. 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want. Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed. Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child. Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person. Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged. 4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments Experience using Salesforce and project management tools Bachelor’s Degree a plus in business, communications, or a related field Proven ability to manage high-complexity, multi-stakeholder implementation projects Strong experience with data migration, integrations, and advanced configuration use cases Strong analytical and problem-solving skills, especially related to data structure and system design Deep understanding of SaaS platforms, cloud technologies, and enterprise customer needs Advanced project management expertise, including scope, risk, dependency, and stakeholder management Ability to operate independently in ambiguous environments while driving clarity and outcomes Excellent written, verbal, and executive-level communication skills Fluency in English and Spanish (spoken and written) highly preferred Acts as a multiplier for the team, raising the bar for delivery quality and execution Demonstrates ownership, accountability, and a strong bias toward action Communicates with clarity, confidence, and professionalism across all levels Proactively identifies opportunities to improve processes through AI, automation, and standardization Embodies UpKeep’s values and contributes positively to team culture and collaboration #J-18808-Ljbffr UpKeep