Bus Person

Busser Position at Coach Grill

Are you passionate about providing exceptional dining experiences? Coach Grill in Wayland, MA, is seeking a dedicated and personable Busser to join our team!

About Coach Grill: For decades, Coach Grill has been a landmark in Wayland, MA, providing an upscale dining experience that blends New England charm with the sophistication of a classic American steakhouse. Known for our premium cuts of beef, fresh seafood, and expertly crafted dishes, we create memorable dining experiences for every guest. Our commitment to exceptional service and quality ingredients makes Coach Grill a beloved destination for locals and visitors alike.

What We Offer:

• Competitive hourly pay - Up to $25 an hour
• A supportive and collaborative work environment
• Opportunities for growth and advancement
• Discounts on food and beverages

Position Summary

The Bus Person is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest's overall experience as the Bus Person must ensure the environment is clean, orderly and stocked for our guests and team members.

Essential Functions

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Maintain proper grooming and uniform standards
• Ensure interior and exterior cleanliness of restaurant
• Set and reset tables perfectly guest ready in a timely manner
• Sweep floors throughout entire restaurant
• Carry dirty dishes, glassware, and silverware to the dish area for cleaning
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and hosts regarding table availability and key table updates
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Position Qualifications

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Skills & Abilities

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A