Resource Planning Senior Analyst, RTA - Evernorth - Remote

The Resource Planning Senior Analyst is primarily responsible for collaborating with the Resource Management Team, Market Directors, and Managers to execute the daily and weekly calling strategies based on forecasted volumes, offline needs, attendance, and any other business obligations we need to fulfill. We provide a balanced and level loaded skilling plan based upon demand and capacity analysis. Monitor compliance to client-specific performance guarantees, adjust skilling accordingly and notify management of problems as soon as possible. Serve as a technical support for systems and phone problems within PBS. Troubleshoot call center system, production systems, or phone problems. Communicate performance and scheduling updates at Daily Production Meetings. Respond to incoming requests to the Wrike platform within 24 hours. High school diploma or GED; Bachelor's degree preferred At least 1 year of experience in resource management / workforce planning required Willingness to accommodate required work schedule of Sunday-Thursday 9:00am - 5:30pm EST; with ability to accommodate alternative schedules as needed for team PTO coverage, including overnight Knowledge of Microsoft Office software Knowledge of Express Scripts call center systems and platforms preferred Demonstrated ability to handle multiple projects simultaneously and prioritize workload If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.This role is also anticipated to be eligible to participate in an annual bonus plan. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. #J-18808-Ljbffr Cigna Healthcare